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Reviewed 28 June 2018 via mobile

Dominic is a member of the staff who, spur of the moment heard about an issue we were having and spoke up and helped us out. Outstanding service! Thanks Dominic!!! Its been phenomenal all week and this is just a sample from f he w great its been

Stayed: June 2018, travelled with family
Thank joecompton88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

This hotel was NOT worth the money at all. We have stayed at 5 star all inclusive resorts in the Caribbean that were 100 times nicer for less money. The biggest problem was the cleanliness. The room was disgusting. There was dried milk on the shelf in the fridge. I brought this up to the manager on day 2 and by day 5 when we checked out they still had not cleaned it. There were 2 long, curly black hairs in the shower (clearly not mine as I have blonde hair). The dish drainer had mold in it and clearly had not been cleaned for some time. The shelves in the kitchen had some type of film on them and were obviously not cleaned recently. The wine opener had rust on it and one of the large knives had a handle that was taped together. The room was definitely in need of some updating/renovating. There were chips/cracks in many of the doors and walls. The sliding glass door in the master bedroom didn't close completely - so it was very loud at night in there because of all the noise from outside. The lock that flips over at the top of the door was hanging on by a thread. The bathroom by the pool (which is in a horrible location far away) was absolutely disgusting. I have seen gas station and port-a-potty bathrooms cleaner than this. For the money we paid, this is a complete disgrace.

A few positives - Martin's restaurant for breakfast was wonderful. Really good buffet. The variety of the pool facilities for the kids is great - and my kids did have a blast. The location is good too -nice beach area.

But overall, a HUGE disappointment and not worth the money we paid.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
3  Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jameslabruce, Manager at Long Bay Resort, responded to this reviewResponded 4 weeks ago

Thank you for your review. We will share your comments with all departments involved to use as a training tool. We are sorry your stay was unpleasant. We will do all we can to correct these issues and make sure they do not happen again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2018

My overall stay at Long Bay was excellent from the moment we arrived. Front desk staff was friendly , house keeping was excellent and room was very clean. Ocean View Cafe food was really fresh and good.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank lilndamw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

The 3 bedroom condo provided great views of the ocean on 4th floor. Couldn't have had a better view. Plenty of room for the 5 of us. Wonderful kitchen and bedrooms.
The staff was so polite and so generous with replenishing the towels. Enjoyed the pool and lazy river and putt-putt
Robert at the front desk was so attentive to any needs.
Only problem was dryer didn't work well. Had to go to paid dryer.

Room Tip: great view
  • Stayed: June 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jameslabruce, Manager at Long Bay Resort, responded to this reviewResponded 3 weeks ago

Thank you for your review Paula C. We look forward to having you stay with us again very soon!

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Reviewed 27 June 2018 via mobile

Nothing bad to say about Long Bay Resort! The staff is very friendly, the rooms are very clean and well looked after, and there's always something to do. We loved the mini golf on the 5th floor overlooking the ocean..what a great view for some family putt putt! This was our second time staying here and it won't be our last!!!

Stayed: June 2018, travelled with family
Thank sandytoes05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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