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All reviews social hour isle of palms light dinner great location within walking distance cheese and crackers evening reception separate bedroom ceiling fan meeting room lobby and breakfast area grocery store front desk staff harris teeter very nice stay great area living area
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Reviewed 1 April 2018

Terrible breakfast, dirty rooms, mold in the bathroom and filthy and dusty vents in the room. nothing to write home about. The lobby was being redone so expected issues there, not a big deal. Parking was a bit of an issue having to park in the mall area.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Homewood Suites by Hilton
1  Thank Skobbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael P, General Manager at Homewood Suites Charleston - Mt Pleasant, responded to this reviewResponded 2 April 2018

Dear Skobbos,

Thank you for taking the time to provide us with feedback from your stay. First and foremost, I am sorry to hear about your disappointing experience. It is unacceptable to have an unclean room, and we take any lapse in service very seriously. I would appreciate it greatly if you would contact me directly, as Guest Satisfaction is our #1 priority, and while this is an isolated incident, I want to ensure it never occurs in the future. Thank you for bringing this to my attention, and please contact me at your convenience: michael.perry@hilton.com

Sincerely,

Michael Perry

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We recently stayed here for three nights and enjoyed our stay. The hotel is conveniently located about 30 minutes southeast of the Charleston airport and about 25 minutes east of downtown Charleston. It is in a small shopping area with nice shops, restaurants, and a grocery store. The lobby is currently under renovation.The front desk is a little table, but don't let discourage you. The hotel is well maintained and the courtyard is incredible. Wish it was warmer so we could have sat outside. Next time! The breakfast and evening social were held in a meeting room. Small area, but thoughtful in their layout. Our morning meals varied and there was always plenty to eat. The evening social was also nice and a good way to wind down with a complimentary beer or wine. The fitness center is small with 4 pieces of cardio equipment, a few dumbbells and flat bench. One of the best things about this hotel is the staff. Always willing to help and very friendly.This is the place to stay -- a great choice for families or couples looking for a nice comfortable hotel.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Rooms
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Thank rotyluvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018

I am a Hilton Gold member and have stayed at numerous Homewood locations. This one is located in a very convenient area, with plenty of options for shopping and dining within walking distance. The lobby is being renovated and the check in table was crammed into the hallway, right next to the restrooms. We checked in and we were told that the key processor was not working. They would open our room for us and later bring the keys up to us. Ninety minutes later, we had no keys. We called and then told them we would be down to retrieve the keys. We were told that someone should have brought them up but they did not. We also had a bed side phone ( in our room) that was not working. This can be problem if someone has an emergency, in the middle of the night, and is not thinking clearly about who to dial for help. We had conditioner but no shampoo in the bathroom. On a positive note, the Thursday night time reception was wonderful. The food was ample and with a good variety. They hostess was very kind and we enjoyed speaking with her. The breakfast was not as good as the staff was interested in their iphones, Our room was fine but the attention to detail seemed to be missing, overall. Things that could be easily fixed with staff communication.

  • Stayed: March 2018, travelled as a couple
    • Value
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Thank Jane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael P, General Manager at Homewood Suites Charleston - Mt Pleasant, responded to this reviewResponded 30 March 2018

Dear motherjanegoose,

Thank you for taking the time to provide us with feedback from your stay. First and foremost, I am sorry to hear about your disappointing experience. It is unacceptable to have an service related failures, and we take any lapse in service very seriously. I would appreciate it greatly if you would contact me directly, as Guest Satisfaction is our #1 priority, and while this is an isolated incident, I want to ensure it never occurs in the future. Thank you for bringing this to my attention, and please contact me at your convenience: michael.perry@hilton.com

Sincerely,

Michael Perry

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Reviewed 21 March 2018

The hotel's lobby is undergoing renovations, but that didn't bother my stay. The location is great, as there is a Target and Harris Teeter in walking distance. There are a several restaurants both within walking distance as well as a mile or two down the road. We chose this location because of it's close proximity to several Charleston areas. It's only a 15 min drive to downtown and 3 miles from Isle of Palms.

  • Stayed: March 2018, travelled as a couple
    • Value
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1  Thank LadyTraveler40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael P, General Manager at Homewood Suites Charleston - Mt Pleasant, responded to this reviewResponded 22 March 2018

Dear LadyTraveler40,

Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed your recent stay, and it will be our pleasure to assist in your hospitality needs.

Please call us when you are ready to book your return, and we will help complete your journey into Charleston rich history!

Warmest Regards,
Michael

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Reviewed 17 March 2018

Other than undergoing renovations to the lobby area, this location was great. The property was well maintained, good staff and good amenities. Location was excellent. close to grocery, gas, restaurants.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank stevekoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael P, General Manager at Homewood Suites Charleston - Mt Pleasant, responded to this reviewResponded 19 March 2018

Dear steveoz,

Thank you for taking the time to share your feedback with us. We are delighted to know you enjoyed your recent stay, and it will be our pleasure to assist in your hospitality needs.

Please call us when you are ready to book your return, and we will help complete your journey into Charleston rich history!

Warmest Regards,
Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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