The customer service at FACES was disappointing. Upon arrival, they told me that they had me scheduled for an earlier time. They had my phone number and credit card entered in the system wrong as well. Clearly the mistake was on their end. Instead of offering me another time to come in, they shuffled me into a massage room and did a 35 minute massage (originally booked for 80 mins). The therapist was cold and rude. They charged me for a 50 min massage and when I told them to give me some time to look around the boutique for oils they just went ahead and rung me up before I had a chance to shop. By the way, there was no one in the spa at this time. I will never return due to how unprofessional they were. Definitely not a relaxing experience.
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