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Review of Captain's Walk 448

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Very good
7 reviews
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Villa -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Hilton Head, South Carolina

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Charlotte, North Carolina
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Won't rent this one again!”
Reviewed 11 August 2013 for a stay in August 2013

Wow...where do I start? The place was very out dated with just the bare minimum in furnishings. The bathroom was dirty. The pipes under the sink were so old they started leaking which soaked the bathroom floor. It started to smell awful very quickly and took several days for them to keep coming back to try and fix. The location is right over the pool, so be ready for the endless noise. The washing machine only had hot water, so you couldn't wash most clothing. The bedding was very heavy and super hot. I'm going to stop there, but I could list several more things.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: View of the beach
Liked least: Needs serious updating
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Aug 2013
Thank you for taking the time to provide feedback on your stay in Captain’s Walk 448. We sincerely apologize for the plumbing issue that caused the extended inconvenience for you and your family during your stay. We are sorry that the residual effects of the unforeseen leak took an extended period of time to fully resolve. As a result, the owner has taken all the steps necessary to prevent this from occurring again and we are currently looking into your comment regarding the washing machine to make sure it is addressed if necessary. We recognize the impact that this has had on your stay, as well as the frustration experienced by losing precious vacation time and we will be following up with you directly to find an amicable resolution to this disappointing stay. Additionally, as our properties are individually owned, we will be passing along your other comments regarding the furnishings and bedding to the owner so they can consider it in any future plans they may have with enhancing the property. We apologize again that you weren’t able to enjoy the type stay we strive to provide each guest. Your feedback is important to us and we hope that we will have the opportunity to provide a much better experience on your next visit to Hilton Head Island.

Mike Alsko, General Manager
Wyndham Vacation Rentals - Hilton Head Island
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
No pets
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