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All reviews starbucks coffee full kitchen continental breakfast loft room pool and jacuzzi the breakfast area a nice place to stay king bed coligny beach living area hilton head island minute drive fireplace cereal stove sofa kitchenette
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Reviewed 27 August 2018 via mobile

A very nice place with friendly staff and clean facilities. Location was reasonable, not too far from the beach but far enough to be reasonably priced (for Hilton Head, anyway). The room had a full kitchen with utensils. The bathroom was a bit small, and the breakfast not outstanding, but adequate.

Stayed: August 2018, travelled on business
1  Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, General Manager at Park Lane Hotel and Suites, responded to this reviewResponded 28 August 2018

Dear Stuart: Thank you very much for your comments. We are very happy to hear that you enjoyed your stay with us and the friendliness of our staff. We work hard to make sure our guests have a pleasant experience. We will be renovating all our rooms this coming Fall, so we hope you can come back and visit us again to try the brand new rooms. They will all be done by March 2019. Thanks for your feedback! We appreciate it.

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Reviewed 19 August 2018

This hotel is probably one of the less expensive places to stay on Hilton Head. Unfortunately it shows in the amenities. While not a bad place to stay, the aminites are sparse.

The room was clean although in need of fresh paint or cleaning around the cabinets in the kitchen (grease? Dirt?) The couch, chair and bed were well used and sagged noticeably (if you like sitting in the middle of the couch or sleeping in the middle of the bed you’ll enjoy these furnishings) and need replacing. Kitchen supplies are bare minimum so if you need more than a spoon, knife, fork etc. bring your own.

The pool is small and well used/crowded and the water occluded. The “hot tub” smaller still. Parking is adequate and no issues finding space.

Breakfast wasn’t much of anything. Frozen waffles, bagels, toast, cold cereal, fruit. No hot food unless you count the waffles or toast heated in the toaster. Juice milk & coffee were abundant though.

Overall ok I suppose. Don’t expect much and you won’t be disappointed.

Stayed: August 2018, travelled as a couple
1  Thank scooter748driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, General Manager at Park Lane Hotel and Suites, responded to this reviewResponded 20 August 2018

Dear guest: Thank you for taking the time to give us your comments on your recent stay. We are sorry to hear your stay was not up to your expectations. In the near future, all our rooms will be fully renovated and we hope that perhaps you can visit us again then. Thanks for your feedback. We appreciate it!

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Reviewed 12 August 2018 via mobile

The room was nicely sized, however the bathroom was very small, the pool could only fit about 8-10 people before getting crowded, the house keeping staff knocked on our door every hour on the hour from 8am until 11am. Mind you checkout wasn't until 11am. Breakfast was alot like cattle herding. Only worse with barely enough to call it breakfast. Good location but service and amenities could be much better, especially for the location and price.

Stayed: August 2018, travelled as a couple
1  Thank MissLiss J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, General Manager at Park Lane Hotel and Suites, responded to this reviewResponded 13 August 2018

Dear guest: Thanks for your feedback. We are sorry to hear you were not completely satisfied with your stay. We welcome your opinion and will follow up with y our comments. I am glad to inform you that all our rooms will be completely renovated during Fall/Winter 2018 and one of the biggest changes you will see is the expansion of the bathroom. We hope you can come back next year and try the new product. We know you will love it. Thanks for the feedback. We truly appreciate it.

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Reviewed 11 August 2018 via mobile

Nice hotel in the middle of Hilton Head. Large rooms with well supplied kitchen. Very good deal for the price. Great place for families on a budget. Nice pool. Outdoor gas grills available. Good staff.

Stayed: August 2018, travelled as a couple
Thank don195219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, General Manager at Park Lane Hotel and Suites, responded to this reviewResponded 13 August 2018

Dear guest: Thank you very much for your kind words. We are happy to hear that you enjoyed your stay with us. Our staff prides in delivering excellent customer service, and we love to hear when we meet your expectations. We hope you can come back and visit us again in the near future. Regards,

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Reviewed 8 August 2018 via mobile

Pros: location is great. Lots of parking. Hotel is clean. Starbucks coffee 24/7

Cons: pool was hot like bath water. Bathroom was tiny. No conditioner. Ice machine only on first floor. No hot breakfast items. Housekeepers were constantly knocking.

My top gripe was upon check in. There were several people in line, so I went to pick up some brochures to read while i waited. The concierge nearby asked about my reservation, seemingly to help me check in. Then somehow she was aggressively selling me on a timeshare presentation which required a $20 deposit on my credit card. I felt this was deceitful and not the best first impression upon arriving at the hotel.

Stayed: August 2018, travelled with family
Thank Kira N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Susana C, General Manager at Park Lane Hotel and Suites, responded to this reviewResponded 10 August 2018

Dear Kira: Thanks for choosing Park Lane Hotel & Suites for your recent trip to Hilton Head Island. We are glad you enjoyed our location and some of our amenities. We are about to start the room renovation of our rooms and the size of our bathrooms will be enhanced. We hope you can come back and visit us again in the future once the renovation of our rooms is completed in 2019. Thanks for your feedback. We appreciate it!

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