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All reviews ocean front marriott resort oceanfront room pool area self parking palmetto dunes gift shop an upgrade beautiful beach business center general store an umbrella bit dated long weekend off season nice resort fitness center
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21 - 26 of 2 219 reviews
Reviewed 27 September 2018 via mobile

This hotel refused the room I wanted and the floor I wanted but they sure took the money in advance. Went up to the fifth floor and walked out of the elevator to the smell of Old Dog. That smell of old dog stayed the same for the week that we were there. I was surprised that the chairs around the pool cost $50. There is a very great trip fall hazard around the large pool. Several holes and cracks in the concrete around the pool. If you use the front entry to the left you will smell black mold. Beware of this hotel it’s dangerous !

Stayed: August 2018, travelled as a couple
3  Thank Emily Claire F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Director of Rooms at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 29 September 2018

Dear Emily Claire F,

Thank you for choosing our hotel and for sharing your experience in regards to the odor, our fees, and the other issues mentioned. We are grateful for the feedback and assure you it will be used to better our services and accommodations. We have shared your comments with the appropriate individuals to make any appropriate changes. We hope we will have another occasion to welcome you back and exceed your expectations.

Thank you,
J Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2018 via mobile

Stayed at this resort on Thursday night september 20th the view from my room was beautiful, but things quickly change when the AC was to cold and could not be turned down.
After moving on from this I found a long hair in the shower keep in mind I am bald head
The front desk attendant was very nice and did tried to make up for my discomfort with a discount which I appreciate her efforts.
I still feel it to be unacceptable if I am paying $205.00 per night at a hotel the room should be checked before my arrival.

Stayed: September 2018, travelled on business
Thank Shawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 24 September 2018

Dear Shawn M.,

Thank you for choosing our hotel and for sharing your experience. We are grateful for the feedback and assure you it will be used to better our services and accommodations. We have shared your comments with the appropriate individuals to make any appropriate changes. We hope we will have another occasion to welcome you back and exceed your expectations.

Thank you,
J Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

We arrived at this resort just as Hurricane Florence turned north, completely sparing Hilton Head Island. We were practically the only guests for the first part of our stay; it was like we had the place to ourselves. The hotel is aging, but very clean and you can't beat the location. Pool area and bar offered excellent service. All staff were very friendly and helpful. Lots of entertainment options available at the resort or nearby; beach was immaculate. We'd happily return!

Stayed: September 2018, travelled as a couple
Thank HudsonJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 23 September 2018

Dear HudsonJim,

Thank you for staying at Hilton Head Marriott Resort & Spa and for the wonderful review! We are committed to ensuring a memorable experience for every guest, so it's always great to receive comments like yours. We look forward to seeing you again soon.

Thank you,
J Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

This beautiful hotel Sits just off the beach in Hilton head, South Carolina. It Has very nice rooms, the higher up you can be the better. The lobby is dressed in marble with a very nice, well dressed lady to greet you at the front door and to answer any questions you have about anything!. The check in process was easy and occurred In less than 5 minutes. The back of the lobby goes into several restaurants one of them is At the end With open décor and helpful wait staff. They gave suggestions if you wanted them. The fish was delicious and Any appetizers were as well .
The pool was the center of the activity, Located behind the main hotel but on all sides of the pool were things to do. There was a walk up bar , another Area with Adult only hammocks and even a place for a private party or a wedding. Furthermore there were multiple staff available to bring you drinks if You desired.
The conference room was huge very nicely done and well worth attending a conference there and the food brought to the buffett was excellent.
The bike trails at the front of the hotel traveled for miles all over Hilton Head Island and is probably one of the main family events.
And of course the golf as there are 22 courses on the island!Every one of them beautiful. Restaurants galore, but please Go find some of the fabulous fish restaurants with dishes fresh from the ocean!
One has to drive 1 hour from the Savannah airport to get there but it is all beautiful tall oak trees, slews, lakes, beautiful grass, grasslands, wetlands and beautiful country you barely even notice your drive.
With so many options on Hilton Head Island this is one of the top ones And I highly recommend it!

Stayed: August 2018, travelled on business
Thank Calvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 18 September 2018

Dear Calvin C,

Thank you for being our guest at Hilton Head Marriott Resort & Spa while you were here for a conference. We are committed to ensuring a memorable experience for every guest, so it's delightfull to receive gracious comments like yours. We appreciate you recommending us to others and look forward to seeing you again soon.

Thank you,
J Owens
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

Had a great weekend visit. Concierge folks were very friendly as well as front desk staff. We had room overlooking the ocean. Nice and clean. Pool area was fun. Enjoyed renting bikes and riding all around. Had a issue with our toilet in our room. They were quick to find a solution. Yes resort needs an update but we had a great time!

Stayed: September 2018, travelled with family
Thank Vgyu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Manager at Hilton Head Marriott Resort & Spa, responded to this reviewResponded 16 September 2018

Dear Vgyu,

Thanks for the wonderful review. We are delighted to know you had an enjoyable stay and that our staff took great care of you. We appreciate you choosing Hilton Head Marriott Resort & Spa, and we look forward to having you as a guest again soon!

Thank you,
J Owens
Director of Rooms

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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