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All reviews admirals row private owner jamaica joes ocean villa bunk beds huge pool through vrbo security gate bedroom condo hilton head island pull out sofa paper towels kiddie pool long weekend bike rental full kitchen family vacation
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Reviewed 28 June 2018 via mobile

This is the third time we have stayed at this resort. Each unit is individually owned, which explains the variations in ratings. For this trip, we stayed in AR 401. It was beautifully decorated, very clean and provided breathtaking views from the balcony. We were just a few steps from the elevator; and from there, a few steps away from the beach access. Perfect room for our family! More than met our expectations for vacation and relaxation! Also, shout out to Carolyn for quality customer service every time we’ve stayed. Resort is highly recommended!

Stayed: June 2018, travelled with family
Thank sarahbelle624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trista S, Front Desk Manager at Hilton Head Island Beach & Tennis Resort, responded to this reviewResponded 2 July 2018

Thanks for the review! We are delighted that you and your family had a great time. I'll pass along your shout out to Carolyn. We look forward to seeing your family again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018 via mobile

Husband and I are here on our honeymoon. Our room is very nice and clean and beautifully decorated. Only wish is that the bar at the beach would stay open longer and the waitresses there weren't so awkward. Our first day there we had to find someone just to pay our bill. Bartender Melissa is amazing!!! She's so sweet and knowledgeable. We will definitely be back next year and bring the family!

Stayed: June 2018, travelled as a couple
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trista S, Front Desk Manager at Hilton Head Island Beach & Tennis Resort, responded to this reviewResponded 27 June 2018

Congratulations! We are delighted you chose to spend your honeymoon with us! We cant wait to see you guys next year for your Anniversary!

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Reviewed 26 June 2018 via mobile

Overall, we really enjoyed our stay! We're would recommend going back and we would go back. It was centrally located, heavily secure, clean grounds and area, staff was pleasent.

Room was comfortable overall, we had the 1 bedroom with living room and captain's bunks. The bedroom was cramped and bed wasn't the most comfortable but was ok. We had an issue with fridge not working initially, but had to adjust the settings from last patrons and after a day was good to go, maintenance was quick to respond, captain beds are made for children or young teenagers which was fine for us, kitchen was nice for cooking, the grilling area was nice but the grill we used at the very front of admiral's court had a huge hole in the front and only half the grill could be used. Beach access and parking was excellent, not too crowded, pool was nice but was hot, ocean was cooler, and we preferred that anyway. Wi fi is seemingly new? Was ok but dropped out several times, so couldn't really use it much, only wanted it at night for kids and ended up just saying the heck with it.

The one and only complaint... the $105 cleaning fee, not that we had to pay it, but the fact that the initially visible room was clean, was not! We realized it had a musty cigarette smoke smell that we aired out for a couple of hours, and straight from the car to unpacking in the room, we took our shoes off and after 10-15 min walking around, our feet were black! So no one is mopping, I notified front desk upon check out and they just said thank you...But again other than that we loved it!

There is no daily housekeeping and no ice machine but there were ice trays in the room once we got the fridge straight. We stayed in building c 340 and was a decent view of ocean.

Again, overall we had a blast, and would recommend, with knowing that it's not without minor flaws, we think you would like it as well!

Stayed: June 2018, travelled with family
Thank Bobby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trista S, Front Desk Manager at Hilton Head Island Beach & Tennis Resort, responded to this reviewResponded 27 June 2018

Thank you for the review! We are delighted that you had a pleasurable time. We do look forward to seeing your family in the future. We are working really hard to correct the issues that you experienced.

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Reviewed 26 June 2018 via mobile

Hilton Head is beautiful, and the beach and tennis resort is a great one to stay at. Huge oceanfront pool, easy beach access, 3 restaurants on site. Everything closes early, for a touristy spot, but I feel like everything on the island is the same way. Restaurants are closed by 9. The villas are all privately owned, ours was clean and well maintained, but I cannot speak for others. Some buildings are much closer to the pool/beach access than others. Lots of activities for the kids. Our unit was reasonably priced.

Stayed: June 2018, travelled with family
Thank Cheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trista S, Front Desk Manager at Hilton Head Island Beach & Tennis Resort, responded to this reviewResponded 27 June 2018

Thank you for the review. We are happy that you had a great time. Our restaurants are open until 10 - Jamaica Joez stops serving food at 7, but the bar is open until 9. Coconutz Sports Bar serves drinks until 2 am.We do hope that you will come and stay with us again!

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Reviewed 25 June 2018

This was a Groupon purchase. Stayed last year in an Ocean View Villa (Building 2) which was average but clean and close to beach. Purchased this year for girls weekend expecting like facility. 1st room was disgusting (Building 2 again), rusty tables, wallpaper peeling off walls, chairs and table on deck outside were disgusting. Called and spoke to Trista and we were moved to Admirals Row section and room was better if you can believe it....Couch was filthy and when we pulled it out to sleep on it, there was blood stains on mattress, back burner on stove did not work, dishwasher did not work, holes in the ceiling and this is just in the main room! Tub in bathroom felt like it was going to fall through floor as when you stood in the middle, it sunk down. Bedroom had some sort of stains on curtains covering closet which had someone else's personal items in there. The smell of mold was so bad, we had to go out and purchase candles.
It is such a shame that these villas are being rented out to unsuspecting families depending on Groupon and also the "resort" to make sure the rooms are habitable. The location is actually great and the beach is nice and not so crowded as was the pools. Trista was very nice and called back to see if we were ok but we knew that the place was booked and did not feel good asking to move again...obviously the staff has no idea about what type of accommodations they are sending customers too.
There needs to be some standard that Hilton Head Island Beach & Tennis Resort expects from the owners of these villas to uphold especially if I am going to pay a "resort" fee. They should pay me to stay there. The place is booked and I am sure my voice is a small one, but I see the other reviews out there and if the reviews keep up stating how deplorable the conditions are, sooner or later, no one will want to stay there. Shameful!!!

  • Stayed: June 2018, travelled with family
    • Location
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    • Service
1  Thank Pat M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trista S, Front Desk Manager at Hilton Head Island Beach & Tennis Resort, responded to this reviewResponded 27 June 2018

I am sorry you were unhappy. If there is anything else that I can assist you with, please let me know.

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