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Hampton Inn & Suites Greenville - Downtown - Riverplace
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Reviews (1 189)
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All reviewsacross the riverlazy goatgreat locationriver viewfalls parkriver placefresh berrieswest endwithin walking distancethe swamp rabbit trailmain streetbeautiful parkgreenville downtownrestaurants and shopshotel is locatedthe hotel staffself parking
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6 - 11 of 1 189 reviews
Reviewed 3 weeks ago

We had been recommended the Hampton Inn downtown from a friend who was raised in Greenville. She was spot on in this recommendations ~ we loved the location, the amenities and the customer service provided during our stay. Our room was clean and quiet; the parking was easy and reasonable; the location was fantastic for anyone interested in walking around downtown and that made up want to give this great review!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank W5112PXlaurenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIS_Greenville, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 3 weeks ago

Dear W5112PXlaurenm,

Thank you for your amazing review! I am elated to read that you had a great time with us on your recent trip to Greenville. The entire staff takes great pride in their job, and with reviews like yours, they couldn't be happier. Our Breakfast team does a great job choosing the highest quality for their fresh breakfast offerings. Our Front desk team making sure you are happy and if you have any needs they will point you in the right direction. Our housekeeping team also makes sure you sleep well in a nice clean room.

When you decide to come back to the area, please let me know if there is any way I can assist. We would be delighted to have you return!


With delight,

Ruby White
Guest Service Manager
864-271-8700
r.white@hospitalityamerica.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Super friendly staff. Literally everyone I ran into was so super nice. Beds were a bit firm and the fitness center was very tiny but nothing that would keep me from going there again. Overall great stay!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank kme328832018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIS_Greenville, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 4 weeks ago

Dear kme328832018,


Thank you for choosing the Hampton Inn & Suites Downtown @RiverPlace for your recent trip to Greenville, SC. I am so glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your comments with us.

I am glad that we were able to accommodate you at our location, and provide to you our amenities, some of which include our complimentary breakfast, as well as our friendly staff. I am happy to share your compliments with our management team and staff.
Thank you again for your response! It is only through the valuable feedback we receive that enables us to continually improve our services. We hope to have the opportunity of welcoming you back in the near future and making your next visit even more memorable.

Best Regards,

Ruby White
Guest Service Manager
864.271-8700
r.white@hospitaltiyamerica.com

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Reviewed 20 March 2018

This was one of the nicest Hotels I have ever stayed in. Clean, Very spacious rooms, Great Breakfast, Swimming pool nice and clean and warm, Computers were handy. The employees were always asking if everything was ok and were all so friendly. I never go bare footed in hotels but did not think twice about it in this one. Very very clean.

  • Stayed: March 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Sheri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIS_Greenville, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 5 weeks ago

Dear Sheri D,

Thanks so much for your great review!! We truly appreciate you staying with us. We try our best to make sure all our guests have an HAPPY stay. Hampton Inn & Suites Riverplace is the place to be. Please let me know if you decide to return to Greenville. I can make sure you get the best available rate. Hope to see you again soon!


Best Regards,

Ruby White
Guest Service Manager
864.271.8700

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2018

Loved our stay here. Great view (used the app to choose our room), very convenient location. Room was spacious; we weren’t tripping over each other’s bags, bumping into furniture. Beds are super comfy. Staff is warm and attentive.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
3  Thank Soccermom844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIS_Greenville, Front Office Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 17 March 2018

Dear Soccermom844,

Thank you for choosing the Hampton Inn & Suites Downtown @RiverPlace for your recent trip to Greenville, SC. I am so glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your survey with us. The next time you are in town send me an email and we will make sure to continue providing you with exceptional service. Any feedback that you could further provide would be much appreciated and again, thank you for your feedback. We look forward to seeing you again!

Best Regards,

Ruby White
Guest Service Manager
864-271-8700
r.white@hospitalityamerica.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Great location....no bar or restaurant onsite. Bed was hard...bathrooms were small and could use updating. Bad recommendation on transportation but that was not the hotel's fault. The hotel is fine for an average stay...but not worth the price...great location though!

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank kathyhpiccione
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIS_Greenville, Guest Relations Manager at Hampton Inn & Suites Greenville - Downtown - Riverplace, responded to this reviewResponded 15 March 2018

Ms. Kathy H. Piccione,

Thank you very much for your review of your recent stay at the Hampton Inn Suites Downtown River Place. Your Feedback is extremely valuable to us, as we strive to improve with each and every stay. Our guests are our number one priority at the property and if someone is dissatisfied with their experience, we work very hard to correct this immediately and in a timely fashion in order to turn their experience around.


In regards to your comments about the bed, our owners ensure our property is in full accordance with all Hampton Inn & Suites' regulations and products. For those who are more comfortable with a firmer mattress, our beds tend to be a bit too plush. However, I will forward your comments to our General Manager to see if there are any alternatives that we could offer our guests who desire this comfort. I can assure you that the shuttle service is an isolated incident we will not recommend again.

Ms. Piccione, thank you again for your response. It is only through the valuable feedback we receive that enables us to continually improve our services. We hope to have the opportunity of welcoming you back to Hampton Suites Downtown River Place Greenville, SC in the near future and making your next visit even more memorable.


Thank you
Joby Chanko
Guest Service Supervisor
Hampton Inn Suites By Hilton
171 River Place Greenville South Carolina 29601
Tel: 864 271 8700





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