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“Great lunch”

Carrabba's Italian Grill
Ranked #213 of 974 Restaurants in Greenville
Price range: US$21 - US$30
Cuisines: Italian
Good for: Child-friendly, Romantic, Groups
Restaurant details
Good for: Child-friendly, Romantic, Groups
Reviewed 2 April 2018 via mobile

Had a great time at Carrabba’s Food was great and ALL expectations were met. Maria was our server and hit it out of the ball park!

Thank Rex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 183 reviews

Reviewed 30 March 2018

Occasionally I return to Carrabba's to give it another chance and each time it goes downhill a little more. On this visit the only redeeming factor was the Caprese salad which well done except for the "fresh" basil had been cut sometime much earlier in the evening and had turned brown on the edges and dried up. The chicken Bryan arrived and the chicken portion sizes had gotten smaller and these were so overcooked and charred that they were bitter. To make matters worse, they offered parmesan cheese and, to my surprise, this was scooped out of a bowl instead of being freshly grated at the table. This foul stuff made the chicken taste even worse and even made the broccoli almost inedible. For the prices they charge I cannot understand them reducing quality and quantity and expect folks to return. I can understand their constant efforts to attract customer with free lasagna or spaghetti and meatballs because they continue to lose many of us who remember what they used to offer in quality and taste.

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1  Thank Aubrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

We dine at this location on a fairly regular basis and disorganization is it's operational standard. Lack of servers, miscommunication between host and servers, food delivery issues (timing between delivery of plates), the lack of food consistency, lack of personnel training (or worse trained incorrectly), and lack of overall value.

Admittedly a harsh critique but deserved. We stopped dining here for 6 months as things were so bad, then started dining here again and things had gotten better but it appears they are sliding again.

We received an email from Carrabba's about improving the value by giving 25% more pasta and 20% more wine. Obviously no one told Samantha (tending bar, see photo). It hardly appears to be a normal pour let alone 20% more.

To be fair, there are better servers than others in the restaurant and you can see they are doing the best they can under the circumstances. And when the plan comes together it can be a nice place to dine. But that's the exception, not the rule.

To Jason Bagwell, Managing Partner is not just a title, it is an actual job. What happened to pride in ownership?

    • Value
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1  Thank CriticalTravelerFl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018 via mobile

Average food & service, disappointing that there is no lunch menu on Saturday, lentil soup was more like poridge.

Thank bijoux1919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2018

Carrabba's is good anywhere at any store anywhere in my experience. They are consistent in quality from location to location. I like to sit at the Cucina counter when traveling and watch the line cooks doing their thing. They do it well and with consistency. Much better than the many chain Italian eateries.

Thank Wendell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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