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Reviewed 14 October 2018

Looking for a short break during the school holidays we booked a standard room at the Mercure in Gerringong a week in advance and the booking system was excellent, they collect the money with lightning speed!

On arrival, the ladies at the reception desk were very friendly and professional we got our keys in a very short time. Once in the room, my wife noticed that they had not set up the sofabed as agreed in the booking so she called reception to let them know and as a response, we got upgraded to another room on the second floor with views of the rear of the hotel and a balcony. Nice work from the ladies at the reception desk.
At this stage, we noticed things weren't as good as we initially thought. Dusty shelves and dirty/smelly towels, damage in walls and doors that have not been repaired or have been badly repaired, shower basin rusted, leaking toilet seat, dishwasher not working (a sign was placed from God knows how long). When you lie down in the sofabed you feel wires and is not comfortable and the king size bed is made up of two king single beds!

The children playground area was not kept clean with lots of weeds growing there, the main swimming pool leaks into the parking lot, a light in the swimming pool is dangerously exposed inside the pool, weed is growing everywhere, paint from the walls are peeling or cracking inside the rooms and in corridors, the tennis court has a damaged gate mesh that should be replaced, the grounds have some ducking tape to keep the artificial grass mat together but offer a trip hazard to anybody fool enough to attempt to play tennis there as the ground are full of tree branches, leaves and sand, lots of good gardening effort is needed all around the grounds to eliminate the weeds or simply remove the whole garden areas!

The restaurant was a big disappointment as the full breakfast was not really fresh: sausages were overcooked (dried probably from the previous day) the same as the pastries (perhaps the cheapest and from previous days as they were stale), the bacon rashes were too oily for consumption, the little croissants were dry and stale not from the day, only whole and skim milk no lactose free, bread slices were very thin and the choice of fruit juice were apple and orange only and you pay $30 for a full cooked breakfast; the chairs are due for replacement as well as the tables or at least for a coat of lacquer or paint.

The best of the hotel is the STAFF, who is very attentive, professional and willing to serve you but are not supported by the senior management of the hotel who seems to be counting pennies when the money is required to repair or replace whatever is needed around the hotel.

Room tip: The hotel is staff is very good and professional but the Hotel senior management are letting them down with the lack of interest and efforts
Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Zurdo_Julio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 15 October 2018

Dear Zurdo_Julio,

Thankyou for taking the time to share your feedback. We appreciate all feedback both positive and constructive. Please accept our sincerest apologies that your stay was not upto the standards we wish to provide for our guests.
Please be assured that we are taking steps to upgrade the property and hope to get another chance to show our true service.

Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

A great little hotel for the quick getaway we had planned. It was an easy and efficient hotel that helped keep things stress free as we sought to relax for a few nights. The Mecure is a great individual apartment style accomodation with spacious rooms, solid kitchen services (in room) and a nice bathroom. The location isn't amazing, but you're 2 minutes drive from the beach, so who can complain really. Wifi is a little temperamental-but that's just a chance to unplug and relax more.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank joshuatengel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 10 October 2018

Dear Joshuatengel,

Thank you for your kind words.
It is a pleasure to know that you enjoyed your stay and we hope to welcome you back again soon.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018

My sister in law had organised a high tea for my niece for her baby shower. Was totally disappointed in the food there was not enough of it 2 towers for 9 people that were sitting at our table, portions were very small and all of it was stale. I had only 3 very small croissant (stale) & glass champagne. My sister even had to ask my daughter for the 2 very small portions of sandwich on her tower as she was still very hungry. For $42@head would have expected a lot more and better class from Mercure it was booked for 12pm lunchtime so our table was starving and had to call into a cafe on the way home. Cant complain about the service the girls were lovely and I think a little bit embarrassed when we asked if there was more food coming.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Service
3  Thank kasella2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 10 October 2018

Dear Kasella2018,

Thank you for your comments regarding the Hig ea experience recently at Bella Char Restaurant. Please accept our sincerest apologies that your experience was not up to the standards we wish to provide for our guests.

Ad a traditional High Taa involves petit fours, sandwiches, tea, wines, and some other small bites, we try to provide an authentic experience rather than making it a lunch portion and take pride in our High Tea as everything is made fresh on the day.

Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

The hotel has everything you need. Comfy beds for a good nights sleep. High pressure showers. Toiletries on tap. A little kitchenette. Breakfast was delicious in the restaurant although a bit inconsistent. One morning things took a while to be restocked. The hotel is in a great location with lots around to see.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 3 October 2018

Dear Vanessa M,

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong. I am sure that your feedback will serve as encouragement to our team. Thank you again for sharing your experience. We look forward to welcoming you back soon.

Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

We love Gerringong and Werri Beach. We did the Gerringong to Kiama coastal walk on the first day, a highlight. It was cold so we couldn’t use the pool, but the room was nice. We had a spa room, overlooking the wetlands and the gorgeous green hills that surround Gerringong. The lovely lady in reception was really welcoming and the staff in the restaurant were very attentive and friendly. It was a shame that they don’t do proper poached eggs at breakfast. They serve the mould variety in warmers but the yolks are solid so we asked for freshly poached eggs...we got the mould ones again, but at least they were runny. Other than that, breakfast is ok. We came back from a lovely lunch at Crooked River Winery nearby and wanted to order a plate of olives with wine, but apparently the ‘fridges were turned off’ by a visiting group so we couldn’t have any of the bar options, or cheese plates, which was a shame. But Bella Char is a lovely restaurant and we had a beautiful meal there.
Overall, it’s in a great spot, we will return.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank nikw32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 3 October 2018

Dear Nikw32,

We very much appreciate your feedback regarding your stay at the Mercure Gerringong Resort! It is delightful to know that the stay except for the restaurant. Unfortunately, we had to trash all our fridge supplies because of the previous group who turned off the plug but it is our hope from you to give us another opportunity so you can enjoy the delicious produce form our restaurant along with the launch of new menu.

Thanking You.

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