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All reviews kids club hotel restaurant balcony room breakfast was included short break pools spa court tennis char bella kitchenette
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Reviewed 9 October 2018

A great little hotel for the quick getaway we had planned. It was an easy and efficient hotel that helped keep things stress free as we sought to relax for a few nights. The Mecure is a great individual apartment style accomodation with spacious rooms, solid kitchen services (in room) and a nice bathroom. The location isn't amazing, but you're 2 minutes drive from the beach, so who can complain really. Wifi is a little temperamental-but that's just a chance to unplug and relax more.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank joshuatengel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 10 October 2018

Dear Joshuatengel,

Thank you for your kind words.
It is a pleasure to know that you enjoyed your stay and we hope to welcome you back again soon.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018

My sister in law had organised a high tea for my niece for her baby shower. Was totally disappointed in the food there was not enough of it 2 towers for 9 people that were sitting at our table, portions were very small and all of it was stale. I had only 3 very small croissant (stale) & glass champagne. My sister even had to ask my daughter for the 2 very small portions of sandwich on her tower as she was still very hungry. For $42@head would have expected a lot more and better class from Mercure it was booked for 12pm lunchtime so our table was starving and had to call into a cafe on the way home. Cant complain about the service the girls were lovely and I think a little bit embarrassed when we asked if there was more food coming.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Service
3  Thank kasella2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 10 October 2018

Dear Kasella2018,

Thank you for your comments regarding the Hig ea experience recently at Bella Char Restaurant. Please accept our sincerest apologies that your experience was not up to the standards we wish to provide for our guests.

Ad a traditional High Taa involves petit fours, sandwiches, tea, wines, and some other small bites, we try to provide an authentic experience rather than making it a lunch portion and take pride in our High Tea as everything is made fresh on the day.

Thanking You.

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Reviewed 2 October 2018

The hotel has everything you need. Comfy beds for a good nights sleep. High pressure showers. Toiletries on tap. A little kitchenette. Breakfast was delicious in the restaurant although a bit inconsistent. One morning things took a while to be restocked. The hotel is in a great location with lots around to see.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Vanessa M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 3 October 2018

Dear Vanessa M,

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong. I am sure that your feedback will serve as encouragement to our team. Thank you again for sharing your experience. We look forward to welcoming you back soon.

Thanking You.

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Reviewed 30 September 2018 via mobile

We love Gerringong and Werri Beach. We did the Gerringong to Kiama coastal walk on the first day, a highlight. It was cold so we couldn’t use the pool, but the room was nice. We had a spa room, overlooking the wetlands and the gorgeous green hills that surround Gerringong. The lovely lady in reception was really welcoming and the staff in the restaurant were very attentive and friendly. It was a shame that they don’t do proper poached eggs at breakfast. They serve the mould variety in warmers but the yolks are solid so we asked for freshly poached eggs...we got the mould ones again, but at least they were runny. Other than that, breakfast is ok. We came back from a lovely lunch at Crooked River Winery nearby and wanted to order a plate of olives with wine, but apparently the ‘fridges were turned off’ by a visiting group so we couldn’t have any of the bar options, or cheese plates, which was a shame. But Bella Char is a lovely restaurant and we had a beautiful meal there.
Overall, it’s in a great spot, we will return.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank nikw32
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 3 October 2018

Dear Nikw32,

We very much appreciate your feedback regarding your stay at the Mercure Gerringong Resort! It is delightful to know that the stay except for the restaurant. Unfortunately, we had to trash all our fridge supplies because of the previous group who turned off the plug but it is our hope from you to give us another opportunity so you can enjoy the delicious produce form our restaurant along with the launch of new menu.

Thanking You.

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Reviewed 29 September 2018 via mobile

This hotel is in a lovely location. As Accor Gold members we got an upgrade to a spa room but on the ground floor furthest possible location from reception and the restaurant. Resort is starting to date a little but is large and very business oriented. Room was large and in reasonable conditions although dishwasher was out of order. Probably a bit overpriced but still a reasonable stay. Their greatest asset is friendly helpful staff. The on-site restaurant is worth a visit.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank menzies55
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 1 October 2018

Dear Menzies55,

Thank you for sharing your experience with us regarding your recent stay at Mercure Gerringong Resort. It is delightful to know that our staff and restaurant was satisfactory.

I wish to advise you that the resort is undergoing through a soft refurbishment and hopefully upon your next stay you will enjoy each and every bit.
Thanking You.

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