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All reviews kids club hotel restaurant balcony room breakfast was included short break pools spa court tennis char bella kitchenette
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Reviewed 30 September 2018 via mobile

We love Gerringong and Werri Beach. We did the Gerringong to Kiama coastal walk on the first day, a highlight. It was cold so we couldn’t use the pool, but the room was nice. We had a spa room, overlooking the wetlands and the gorgeous green hills that surround Gerringong. The lovely lady in reception was really welcoming and the staff in the restaurant were very attentive and friendly. It was a shame that they don’t do proper poached eggs at breakfast. They serve the mould variety in warmers but the yolks are solid so we asked for freshly poached eggs...we got the mould ones again, but at least they were runny. Other than that, breakfast is ok. We came back from a lovely lunch at Crooked River Winery nearby and wanted to order a plate of olives with wine, but apparently the ‘fridges were turned off’ by a visiting group so we couldn’t have any of the bar options, or cheese plates, which was a shame. But Bella Char is a lovely restaurant and we had a beautiful meal there.
Overall, it’s in a great spot, we will return.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank nikw32
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 3 October 2018

Dear Nikw32,

We very much appreciate your feedback regarding your stay at the Mercure Gerringong Resort! It is delightful to know that the stay except for the restaurant. Unfortunately, we had to trash all our fridge supplies because of the previous group who turned off the plug but it is our hope from you to give us another opportunity so you can enjoy the delicious produce form our restaurant along with the launch of new menu.

Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

This hotel is in a lovely location. As Accor Gold members we got an upgrade to a spa room but on the ground floor furthest possible location from reception and the restaurant. Resort is starting to date a little but is large and very business oriented. Room was large and in reasonable conditions although dishwasher was out of order. Probably a bit overpriced but still a reasonable stay. Their greatest asset is friendly helpful staff. The on-site restaurant is worth a visit.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank menzies55
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 1 October 2018

Dear Menzies55,

Thank you for sharing your experience with us regarding your recent stay at Mercure Gerringong Resort. It is delightful to know that our staff and restaurant was satisfactory.

I wish to advise you that the resort is undergoing through a soft refurbishment and hopefully upon your next stay you will enjoy each and every bit.
Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2018 via mobile

Not the normal Mercure/Accor quality that I was expecting unfortunately.
Don’t get me wrong location and general stay fine.
Facilities do have everything on offer with great outdoor facilities especially for family.
Layout great.

Just make sure everything you need to use in your room is working. Prebook restaurant if you may be arriving late as they may not stay open!

Date of stay: September 2018
Trip type: Travelled with friends
Thank Kathleen M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 1 October 2018

Dear Kathleen,

Thank you for taking the time to share your feedback. We appreciate all feedback both positive and constructive. Please accept our sincerest apologies that your stay was not up to the standards we wish to provide for our guests.

We hope to have the opportunity to show you a true Mercure Gerringong experience.
Thanking You.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018

We had a great time here. We were there for a wedding and it was all great. Wonderful place for a wedding! The scenery for photos was good too.The restaurant was good - we had a lovely meal. Staff were very helpful.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Julie S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 27 September 2018

Dear Julie,

Thank you for taking out time and appreciating our service.
It is always our pleasure to receive suck feedback and we hope to see you soon again to have another pleasantr stay with us.

Thankin You.

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Reviewed 19 September 2018 via mobile

Always enjoy staying at the Accor properties but this one is definately something special.
A real hidden gem! Charming and relaxing environment. The staff are just wonderful. Friendly and more than happy to help. Thanks so much to Rene from reception. You are most definately in the right job. Your bright friendly nature and help with information on surrounding areas made our stay all the more enjoyable.
The restaurant has a lovely atmosphere and the staff are great. The food is excellent and there is a good choice of special offers.
We have stayed at many Accor properties but this one stands out to us.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank brisdi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sweeta P, General Manager at Mercure Gerringong Resort, responded to this reviewResponded 20 September 2018

Dear Brisdi,

Thank you so much for this amazing feedback!
We are so delighted to read that you had a magnifique stay with us and I have passed on your kind words to Reneigh which I am sure will make her happy.
It is our hope to see you soon again in the near future.
Thanking You

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