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“Fantastic half term family holiday”

Review of Spring Barn

Spring Barn - Rock
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Spring Barn - Rock
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Very good
3 reviews
Spring Barn - Rock
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Holiday Rental House -
3 Bedrooms, 1 Bathroom, Sleeps 6
Rock, Cornwall, England

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Altrincham, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic half term family holiday”
Reviewed 7 June 2017 for a stay in May 2017
person found this review helpful

We have been to Cornwall many times as a family but this was the first time we have been with our new dog to this area. The location of Spring Barn was perfect for us to explore Daymer Bay, Padstow, Rock and Polzeath most of which we did on foot using the amazing coastal paths and beach walks at low tide. Coasteering at Fistral Beach in Newquay was a great family activity even for a 9 year old. Spring Barn was perfect for our family and very safe for a 7 month old lab once the front gate had been shut. Loved this place and will be back.

Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve H
Level 2 Contributor
5 reviews
“Not up to the usual standard we get with Natural Retreats”
Reviewed 11 July 2016 for a stay in July 2016

The house was located in a quiet spot next to farm land with views over St Enedoc Golf Course. We had a nice hamper on arrival and started to unpack. There were cobwebs in most rooms and the shower cubicle was just plain filthy with black mould. There was no wardrobe in the twin room, the table in the kitchen could not seat 5/6 adults and the storage heaters stopped working after one-day. The stairs were very steep & slippery and the TV decided to switch off every time we changed channel! We have used Natural Retreats many times and have always been delighted with their properties but this one was not up to their usual excellent standard.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: location and quiet road
Liked least: cleanliness, kitchen, bathroom, heating & stairs
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
10 May 2017
Dear Steve H,

Many thanks for your feedback on our managed property Spring Barn. We are delighted that you have enjoyed your previous stays with Natural Retreats and we are disappointed not to have met your expectations on this occasion.

It is most unfortunate that you experienced problems with the heating and television during your stay, all of our properties are checked prior to arrival and it is regrettable that the issues arose during your holiday. I hope you found our local management action swift in rectifying the problems once reported.

We have taken your housekeeping feedback very seriously and we have passed it on to our suppliers, the onsite team work very hard to ensure we deliver and maintain the highest of standards and I am sorry that we appear to have failed you on this occasion. The team have now been provided with an extra long dusters to ensure the high beams can be reached and the grouting in the bathroom has been addressed.

Our properties are independently assessed by Visit England under the Quality in Tourism Scheme. On recent inspection, Spring Barn is sitting comfortably in the 3-star category

Thanks again for your valued feedback and we hope to welcome you back to a Natural Retreats property in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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