We booked this pretty cottage through HomeAway,co.uk a reputable company, to have our summer holiday in July. An initial deposit was paid with the balance paid in June, directly to the owner. This was confirmed by them and a further confirmation received in July from HomeAway themselves. On 22nd July we arrived at the cottage to find it was double booked. We spoke with the owner who stated she was expecting us to be in the cottage and didn't know who else was in the cottage. Upon speaking to the occupants of the cottage they stated they booked the holiday directly through the owner.....clearly someone was mistaken!
We were advised to go to a nearby restaurant whilst the owner phoned a friend to arrange alternative accommodation. We received a call to visit a property which due to its presence on a hill was unsuitable, as one of our family was recovering from a recent heart attack and had come on holiday to relax.....Not a great start.
On returning to the holiday house we were offered a second property, which whilst adequate was not what we had booked, We had to make our own beds up and found the property to be suffering from damp, as was shown by a fresh jar of sweetner going solid over the course of the week and the bed sheets having a damp feeling to them. Now this double booking could have been a one off situation, but beware you have been warned. In my opinion this is a grossly unprofessional way to run a business.
We really enjoyed our stay at Pixie Cottage, it’s in a beautiful location in a pretty little valley. Fantastic cottage, fitted our family of 5 perfectly, all freshly painted, lovely features especially the wood burner which was a delight to come home to, enjoyed BBQ’s in the pretty / sunny garden and kitchen brand new which was GREAT. Location incredible inbetween St. Ives and Newquay. Best beaches: Gwithian Coast, NT Godrevy, Lelant, Crantock, Fistral at Newquay and Portreath. Best pubs Bassett Arms at Portreath, The Victory Inn at Porthtowan, The Miners Arms at Gwithian. Sightseeing: Padstow, St. Ives, St. Michaels Mount, Pendeen - WOW what a coastline! We enjoyed visiting your stained glass studio.
Thanks to Mike and Kathleen for help when needed.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Families with young children||People with pets|