We arrived at the hotel at 16.00 approx. The approach to the hotel and its setting are beautiful and first impressions made us very optimistic about our stay. The young lady on reception was polite and very helpful. However, matters went rapidly downhill as we made our way to our room. In the hallway there was a pile of used towels on a table. As we climbed the stairs to the next corridor, I noted that the carpet was frayed and a potential hazard. At the top of the stairs we passed through a fire door to be greeted by a mess on the floor, blocking our way. There was a large cardboard box containing rubbish and a number of items of crockery left on the floor. My husband had to move the box so we could pass down the narrow corridor to our room. As I took a photo of this mess, a cleaner saw me and literally whined, "Aww, I haven't had time to move it yet". BUT THEN DID NOT MOVE IT! When we finally got into our room, it looked lovely and clean and was very spacious but we noticed that there was no hospitality tray. We actually found it much later in the evening, inexplicably placed inside a cupboard. We attended an event in Bury and returned to the hotel after midnight. Even though there had been a wedding that evening the hotel was quiet and calm. This all changed at 4am, when I was woken by people shouting and laughing outside in the hotel gardens. This continued for over 20 minutes with no-one from the hotel asking them to be quiet. What concerns me most is that it may actually have been hotel staff making the noise. It took me a long time to get back to sleep, only to be woken again at 7.30am by the couple in the next room shouting at one another. Their shouting happened yet again at around 9.30am along with doors slamming and loud footsteps along the corridor beside our room. My husband and I were exhausted by our disturbed night and decided to refresh ourselves with a shower. Midway through his shower, my husband shouted that the water had stopped running. I tested the sink taps and the water was running ok but no water came through the shower head for over three minutes, whilst my husband stood and shivered, covered in soap. We left the hotel at 11am and hoped that no-one asked us if we had had a pleasant stay because we would have given them a very sharp and honest answer. The management of this hotel need to look at issues of health and safety, cleaning regimes and take into consideration that the enjoyment of one guest may be to the detriment of other guests. ps At no point during our stay were we told about the free use of the pool or the steam/sauna rooms.