Came back to my room at 3:00 p.m. and it still had not been serviced. Good news is manager took $50 off my bill. So, depends on what you're looking for. Great service or a reduced rate. Didn't get the normal Hilton More
- Free Wifi
- Free Parking
Came back to my room at 3:00 p.m. and it still had not been serviced. Good news is manager took $50 off my bill. So, depends on what you're looking for. Great service or a reduced rate. Didn't get the normal Hilton MoreShow less
Dear Gary P,
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We appreciate all feedback and again apologize for falling short.
Thank you again for your review,
I have now stayed at this particular hotel 5 times and have really enjoyed my stays. Breakfast is great and the staff is friendly and helpful. The bar is usually not too busy and the bartenders are good about their pours and friendly.
Thank you for staying with us five times, and for taking the time to review our hotel. We are glad you have enjoyed the restaurant and our friendly staff. We look forward to having you stay with us again next time!
Hilton Garden Inn hotels are identical in layout everywhere you go. This one was very clean (big fluffy towels!) and the staff were cheerful and helpful. The fitness center could have used a bit more attention; it was out of water for 2 full days. When I reminded them on the second day that the water cooler was still empty, Helen kindly gave me a water bottle for free, which was nice, but I wish the cooler had been filled the day before when we first told them. Breakfast was delicious (the omelet station is why we always choose Garden Inn over Hampton Inn) and housekeeping was quick to bring us additional bed linens and towels when we requested them for the sofa-bed. A very nice weekend stay!
Dear Kristin V,
Thank you for your review of your recent stay with us. We are glad you enjoyed our delicious breakfast and the cheerfulness of our staff, but I apologize about the water not being refilled in the fitness room in a much more timely manner. We hope you come stay with us again next time you are in the Harrisburg area.
Stayed one night. Hotel was clean, and service was awesome. Specifically, Helen, Joyce and Jessica who worked breakfast were great! And George the cook went above and beyond. Will return! I would've given it 5 stars but the pool needed some cleaning.
Thank you for your positive review of your recent stay with us. I am happy to hear that you enjoyed your stay and were able to try our breakfast. We look forward to serving you again in the future.
Although we only stayed one night in order to see a concert at Hershey the hotel was really good. We were able to check in around 3pm and use outdoor and indoor pools for a couple hours. The room was suitable for 3 people and while we didn’t do the breakfast buffet it looked nice. Grab a glass of fruit infused water upon checkin. 15 mins to Hershey Park from here.
Thank you very much for staying with us when you went to the concert in Hershey. We are glad you had time to enjoy our pools beforehand! We look forward to having you stay with us again next time you come out to the Harrisburg/Hershey area.
We had a great time staying at this hotel. It exceeded our expectations and we would recommend it to all our friends or anyone who decides to travel to Harrisburg, PA. The staff is friendly and sees to it that all your needs are provided to your satisfaction.
Dear Larry D,
Thank you so much for your positive review of your stay! We have a great staff here that really tries to make you feel at home. We hope you come stay with us again next time you are in the area.