I will state upfront I am a Mug Club member. I had previously written a critical review, but changed it based on many promises that the owner, Artie Tafoya had made, all of which not only happened but worsened. This is a revision of that review. I pay a good amount of money to get a mug with my name that I use when I visit and points on food, monthly samples and appetizer and growler discounts on specific days along with a yearly mug club party with two hours of free beer and a buffet of food. (Buy the way this year’s mugs went cheap and had no names, just ugly thin wall glasses). I have never had a growler discount or appetizer discount (on me because I simply can’t get there on those specific days with my work schedule) but I know I have been cheated on food purchase points. That being said I am done with this location. Collegeville Pa. Beer is good but they won’t sell you a keg. Hey, why try to make money. I have seen servers putting down patrons yet showing them “favoritism” over others, food that is now almost always burnt, and unlike their Harrisburg location, zero entertainment, zero food specials (unless they try to clear their food stock, which is really bad) and all of their beer selection is not available at many time times when it is at their other locations. Along with broken bathroom’s and TV’s you have to wonder if they are trying to lose money here. Well after two years we are finished. There are way too many breweries in the area that surpass this location. Shame we had such high hopes when joining. This location is very nice and could be a gold mine. We tried to suggest how to improve over those two years, all of which fell on deaf ears (Why listen to loyal customers) and really wanted to be part of a “Mug Club” but they equally tried to ruin that. And the icing on the cake tonight, gave the server 20 dollars to pay for my 6-dollar beer. Got my receipt and 14 dollars change. I had it laying on the bar in front of me in case I wanted another. Guess what, the server later walked by, grabbed my receipt and 14 dollars and took it for a tip!!!! Really?? If you go here, hide your money. I have really tried to like this location, but they just make it impossible. Well ABC has lost two more customers. They will get their tax write off soon. Don’t waste your time here. Hit Phoenixville, Royersford, Limerick or somewhere else in the area to spend your money. Life is too short for a lousy beer experience.
I do want to clarify, that this is not a reflection on all of the servers. Most are excellent along with the "assistant manager" and the only reason we have stuck with them so long. There are a couple questionable servers as I mentioned above, but the largest problem here is upper management and owner level management. Beer is good, it's a shame the rest is slipping away.
I would love to stay here as a Mug Club Member but I don't see any reason to any longer.
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