We had an exceptional time in the water park itself. The check in staff was very nice and personable. We rented a cabana by the wave action pool and it was worth every penny for our group of 8. $159. Steep but perfectly located near the kids area and wave action pool. Our 3 year old granddaughter loved it. Our server Haley brought us drinks twice. We had three 45 oz specialty cocktails at $35 each with souvenir cups. One $25 smaller version and a $15 beer in the first order. Our granddaughter wanted a fancy drink so we ordered her a virgin strawberry daiquiri based on our servers recommendation. It was also $25 which is insane!!!! Come to find out we could have ordered her a shirley temple for $6.50. Our bill was $205. I didn't look closely when I paid as Haley mentioned twice she was leaving at 3 and asked us to cash out. I added a $25 tip for a total of $230! That's a hefty drink bill for sure. The two disappointing things were $25 charge for a virgin Daiquiri AND THE FACT THAT IF YOU RENT A CABANA THERE IS AN AUTOMATIC 20% GRATUITY ADDED. SO THAT $205 INCLUDED A $34 TIP WHICH I didn't catch. I added an additional $25 tip on top of that. Shame on me for not looking closely, but shame on Haley for not at least telling me about the cost of the virgin Daiquiri for a 3 year old and honestly for taking $59 for a tip. It's such a tough review because the resort is amazing, but the cost of drinks and food is highway robbery. We ordered spinach artichoke dip and chex mix for the cabana because you can't take your own snacks or drinks in. Those were the two cheapest things besides 8oz of chips for $6! That bill was $44! The dip was soupy and mediocre in taste. Overall we enjoyed our time but a one night stay at over $1000, of which over $400 was food and drinks is a lot of money. Finally, if the resort is going to add a gratuity to any service, it should be housekeeping. Those guys worked their butts off and upon departure glancing in several rooms, they were trashed. We left a $20 but they deserved it. Hopefully other guests did the same.

I have been coming here for 10 years and this was by far the worst experience I have ever had. We didn't get into our room till 5 o clock the room was dirty the balcony was completely covered in snow my daughter got hurt in the Waterpark and getting a band-aid was a huge chore the customer service was terrible it was all around a bad experience and no the problems we had did not have anything to do with covid 19

Everything was fantastic until Saturday 2/6/2021 when I was changing in my room and a random man opened my door and saw me completely naked.
I did call the front desk, all they could say is we will send you new room wristbands.

No security. No follow up.
I paid so much money for this place and they don't know how to not double book rooms. Disappointed.