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“mr”
Review of Prezzo - Cheam

Prezzo - Cheam
Ranked #45 of 170 Restaurants in Sutton
Price range: US$31 - US$52
Cuisines: Italian
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 2 April 2018 via mobile

slow service, food wasn't great, confusing vouchers with set menus, mix up with the bill
wouldn't go back again

Thank 50 108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Cheam, responded to this reviewResponded 5 April 2018

Hi, we are concerned to hear about the level of service and food you received in our restaurant. We will be providing extra training to our staff to ensure incidents like this do not happen again. We hope you can accept our sincere apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (244)
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46 - 50 of 244 reviews

Reviewed 29 March 2018 via mobile

So we've just been turned away from here, we had no booking, didn't matter! Restaurant was empty. We were turned away as they didn't have enough staff! Ridiculous! Even one of the waitresses was shocked that her manager did it! Will be sending a email to the head office in the morning and won't be coming back.

Thank FiremanDan84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Cheam, responded to this reviewResponded 5 April 2018

Hi, we are sorry to hear that you received a poor level of service in our restaurant. This is definitely not what we expect and we hope you can accept our sincere apologies.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

Great ambiance, good food and a fantastic experience all around. We had excellent service by our wonderful host, Imran, who was friendly, answered our questions and provided prompt/efficient service with a smile. We would be returning again! We’ll be recommending to our friends.

Thank Yahia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2018

Great very friendly staff from the people that greeted us at the bar to all the table staff in the restaurant but especially Oliver the main guy that served us.He was very pleasant and happy but also so polite and the only problem we had all night was one incorrect drink which he immediately replaced with no fuss what so ever.All of the starters/mains and desserts all four of us had were excellent and served really quickly to us.I have got to say the Oliver is a credit to your company and we will be back ASAP keep up the good work.One last thing the atmosphere in this particular Prezzo was so nice i think we were the last to leave

Mr Robert & Jane Edmead

    • Value
    • Service
    • Food
Thank robert e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

Me and my friends visited the Restaurant on Friday Night and had a great experience, our food came out quick and were served by amazing staff, our Waiter was blonde and Muscular.. I think his name was Alan? Overall a good meal and will definitely return.

Thank OnAir760056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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