My husband and I have frequented the Kar Ling Kwong for over 30 years so you might expect this to be an 'excellent' review. Unfortunately it's not and I've rated it 'TERRIBLE' based on the appalling service we received as a party of 4 on 3rd February 2018`. The restaurant was busy, which we knew at the time we booked but our booking WAS taken so we should have expected there would be sufficient staff to cope. But, from the time we arrived at 7.30 the service for this 'eat as much as you like' buffet was practically non-existent. By 8.30 we had only just been given our starters, by 9 we had to call the waiter over to order the duck pancakes. Once finished our used plates were just left on the table. At the same time as we had ordered the duck we also ordered 4 main dishes which did not arrive until 9.45, too late to think about ordering anything else. At £21.95 per person this is the worst value meal we've ever had. The bill arrived and annoyingly had a service charge included - although this had then been deducted with a note saying 'sincere apologies'. I complained at the time and was offered a free bottle of house wine to take away with me but since we had only been drinking beers and soft drinks this offer seemed incongruous to say the least. We were left thoroughly embarrassed as we had suggested the Kar Ling Kwong to our friends. I later wrote twice to the proprietor assuming I might receive an apology but was not even given the courtesy of a response. We are a large family of 10 adults who previously visited the restaurant often but have decided we will not be returning in the future as a restaurant which does not value its customers does not deserve their money. What a shame!
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