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“Don't expect a response from this restaurant if you have a complaint!!”
Review of Kar Ling Kwong

Kar Ling Kwong
Ranked #57 of 143 Restaurants in Farnham
Price range: US$21 - US$41
Cuisines: Chinese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 2 April 2018

My husband and I have frequented the Kar Ling Kwong for over 30 years so you might expect this to be an 'excellent' review. Unfortunately it's not and I've rated it 'TERRIBLE' based on the appalling service we received as a party of 4 on 3rd February 2018`. The restaurant was busy, which we knew at the time we booked but our booking WAS taken so we should have expected there would be sufficient staff to cope. But, from the time we arrived at 7.30 the service for this 'eat as much as you like' buffet was practically non-existent. By 8.30 we had only just been given our starters, by 9 we had to call the waiter over to order the duck pancakes. Once finished our used plates were just left on the table. At the same time as we had ordered the duck we also ordered 4 main dishes which did not arrive until 9.45, too late to think about ordering anything else. At £21.95 per person this is the worst value meal we've ever had. The bill arrived and annoyingly had a service charge included - although this had then been deducted with a note saying 'sincere apologies'. I complained at the time and was offered a free bottle of house wine to take away with me but since we had only been drinking beers and soft drinks this offer seemed incongruous to say the least. We were left thoroughly embarrassed as we had suggested the Kar Ling Kwong to our friends. I later wrote twice to the proprietor assuming I might receive an apology but was not even given the courtesy of a response. We are a large family of 10 adults who previously visited the restaurant often but have decided we will not be returning in the future as a restaurant which does not value its customers does not deserve their money. What a shame!

Date of visit: February 2018
    • Value
    • Service
    • Food
Thank Jane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 98 reviews

Reviewed 17 February 2018 via mobile

Lovely atmosphere and nice staff. Food was very good and priced reasonably. Nice and local for our meeting.

Date of visit: December 2017
1  Thank alloypony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

Great place to get round the table... eat... laugh... drink and be happy! Good food. Good prices. Nice staff. Look fwd to going back one day.

Date of visit: January 2018
Thank Loopwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2017

I had pre-booked a table. We didn't get a friendly greeting when we arrived, so I said I had booked then the lady behind the counter, who then said something to the young lady near us, who showed us to our table. The waitress taking our initial order did not seem to understand that we wanted a glass of wine each to start whilst choosing. The mixed starter was very nice however the chicken satay was rather dry. Our Main course was very nice so was our desert of apple and pineapple fritters. We only ordered 1 coffee however 2 arrived. Our meal was spoilt by the waiters and waitresses constantly checking on us. We paid our bill with one waitress only to be asked by the particularly intrusive waitress had we paid! The whole place is looking rather tired and in need of redecoration. Shame as the food is good value for money.

Date of visit: November 2017
    • Value
    • Service
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Thank 495mia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2017

We visited around 6pm tonight, for an impromptu meal out, and we were absolutely delighted!
We had crispy duck, ribs, and pancake rolls for starters and we weren't disappointed! For mains we had the Singapore noodles, chicken chow mein, chicken with ginger and spring onion and sweet and sour chicken balls, which was more than ample for the two of us - we could barely manage it!! However, we did and we thoroughly enjoyed it.
Our waitress was very polite and attentive and we really couldn't fault anything about our visit. We would definitely return!
(Dogflud car park is best - free after 7pm; parking in Lidl's is only free for 1.5 hours IF you make a purchase, so best not to risk it if the restaurant is particularly busy and you don't want to rush your meal).

Date of visit: October 2017
    • Value
    • Service
    • Food
Thank Janine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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