Hotels in service areas are generally not great. This is no exception. Tired and dated. Noisy and not very comfortable. It will struggle with new hotels being built nearby.
Poor service from housekeeping who took the towels I placed in the bath for changing and put them back on the rail. It was 30c outside and I needed a shower when I got back to my room and I found the same damp towels hung out for me to use again.
However, Katie on reception made the difference. She apologised with sincerity and resolved the issue in minutes. The personal note of apology with fresh towels was a great touch.
She was also friendly and bubbly on check-in. Great service by Katie.More
- Free Wifi
- Free Parking