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Reviewed 30 October 2018 via mobile

Delightful hotel,however we had a room 17 with little heating due to air in the radiators,these were promptly bled shortly after our arrival,again whilst we had dinner only to be not working again by morning. We arrived back at about 4 after a 10 mile walk to find them not working again after a further unsuccessful bleed we were offered an alternative room which we swapped to. We were given a generous offer of 10% discount on leaving though this took our bill to just £45 above the price stated in our booking confirmation email! The generous gesture then melted and we paid the original quoted price (nice gesture Stone House)The replacement room 5 contains a most uncomfortable 4 poster which neither I nor wife managed much sleep on . Fantastic food friendly efficient staff let down by a few problems.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank charlessL4112PN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeeves11, Owner at Stone House Hotel, responded to this reviewResponded 4 weeks ago

Thanks for your 4 star review. I have just checked with our General Manager and he has informed me that he has been in touch with you to remedy the error with the bill. This was a genuine mistake which was unfortunate as it negated our offer of a discount to compensate moving rooms. We were unable to get a plumber immediately but the problem was fixed the following morning. We will check the mattress in the four poster room. Some mattresses are firmer than others but we do have mattress toppers if guests prefer a softer bed. Apologies fort the problems you experienced and hopefully you will return next season for a more positive experience.

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Reviewed 27 October 2018 via mobile

For the prices they charge too much about this hotel is sloppy.

Draught beer is flat, duck you asked for pink comes back well done, game pie has a slither of pastry of top, a cake you ordered is forgotten and you have to chase it three or four times.

The owners get out is to say “why didn’t you tell us” but for the prices they charge they should get it right first time.

I have no problem paying high prices if you are dazzled by the quality and level of service that you get. Sadly you don’t get that at Stonehouse.

Date of stay: March 2018
Trip type: Travelled with family
1  Thank lambertsimnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeeves11, Owner at Stone House Hotel, responded to this reviewResponded 4 weeks ago

Thank you for reviewing your stay with us and giving us your feedback. Whilst we are very disappointed with your comments and your award of only 2 stars we do not make excuses about serving less than perfect food and below par service. As with all reviews, this has been passed onto the team to see what went wrong although in this case its slightly more difficult as it was written at the end of October about a stay taken back in March? We appreciate your comments about "getting it right first time" but sometimes mistakes are made and its always best to deal with the problem at the point of service (or lack of it) and not 7 months later via the medium of TripAdvisor. We hope that you will return to the Stone House and we will have the opportunity to show you that we do get most things right most of the time and if we don't, then we will do our very best to correct the error as soon as humanly possible.

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Reviewed 27 October 2018 via mobile

I have stayed at the Stonehouse Hotel twice and, on both occasions, it has been excellent. The rooms are lovely - spacious, clean and well appointed. The food is fantastic - I particularly recommend the breakfasts (have the full Yorkshire breakfast and walk it off later!). The staff are super friendly without being over the top. It’s in a great location, drive-able to all the Dales with lots of local walks too.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Vixster77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeeves11, Owner at Stone House Hotel, responded to this reviewResponded 4 weeks ago

Great 5 star review - many thanks. We definitely agree - the hotel is surrounded by beautiful countryside, so plenty of opportunities to walk of our full Yorkshire Breakfast! See you next time.

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Reviewed 25 October 2018

Booked twin room to give my friend a taster of walking in Yorkshire. Would have liked conservatory room, but thought, even with discount offer a bit pricey, seeing that we would be out all day and not taking advantage of hotel facilities. Our room 6 was cosy and decor lovely with very modern ensuite shower. As, previously stated mattresses slightly too hard.
Looking forward to the meals; tasty but not generous portions as expected. for instance cheese platter, we were asked which cheeses we would like from the trolley, and chose 4; a small slice of each between us. I'm sure we could have requested more, but we were satisfied. Luckily, we have small appetites. Only wanted one course at dinner ,so why pay £28 (2 courses), when meals in Hawes about £16 to £18.
I thought the Stone House delightful and full of character. We spent the days out walking, but did enjoy relaxing in the living room, near to the fire.
It seems very suitable for an elderly clientele, with bar, library and lounge facilities to enjoy.

Room tip: we had lovely views from room 6, over conservatories
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank tigcshaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeeves11, Owner at Stone House Hotel, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to review your stay - we appreciate the feedback. Room 6 is one of our smaller standard rooms but as you mentioned the bathroom was completely refurbished recently. The cheese trolley is definitely worth saving room and yes you can always ask for more! The price of £28 for two courses does include coffee and homemade chocolates. Yes, you can find cheaper meals in Hawes at the many excellent pubs there, but we have never tried to compete on price and it's perhaps misleading to offer a like for like comparison. We do have guests of all ages enjoying the hotel and the beautiful Yorkshire Dales. Hopefully we will see you next season.

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Reviewed 22 October 2018

pleasant room, comfortable beds, great food,excellent menu choice, well prepared to a high standard, very hospitable, second visit and will return. Lovely ladies! An easy retreat. best location for the Dales easy walks or drive a short distance to enjoy the fells.

Room tip: good views from front .
Date of stay: October 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Traveler93266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeeves11, Owner at Stone House Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your 5 star review - a perfect summary of Stone House and hopefully we can repeat the experience on your next visit.

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