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Average
3 reviews
Front of apartment
Front entrance
Kitchen
Kitchen
Kitchen
Kitchen
Lounge
Lounge - French doors to private veranda
Master bedroom
Second bedroom
Second bedroom
Bathroom
Bathroom
Walk in tiled shower
Entrance hall
Third bedroom
Third bedroom
View across Ridgeway Green from private veranda
Off street parking space
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 6
Westcliff-on-Sea, Southend-on-Sea, Essex, England

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Christoph...
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Bad experience - never again”
Reviewed 28 March 2016 for a stay in March 2016
4
people found this review helpful

We spent one and a half weeks in this appartement. Kitchen and bathroom are on a high standard and two of the three beds at o.k. to sleep in. The matress of the third was bad. We didn't need it because we were just four of us - two adults and two little children. The place is quiet and close to the railway. The style of the appartement is "vintage" - but at a very low level. Most of the furniture is better to be called rummage. And there starts the bad part of the story. Our 1,5 year old daughter had peeled off some of the extremely flawed faux leather cover from one of the armchairs in the lounge. The armchairs had been already in a very poor condition. We did inform the owner directly and send him a picture, offering compensation, though we knew that these armchairs had to be replaced anyway. He wrote back we shouldn't worry. - But we actually should have, because after our stay we were informed that the owner claimed the deposit. After a couple of messages from us he finally sent us a long list of what we had allegedly damaged (he pretended the armchair had been of genuine leather though it wasn't) He claimed 150£ though the actual damage was a vinyl tablecloth which our daughter had drew on with a pen and the armrest of the shabby faux leather armchair. All the rest was later withdrawn by himself when we challenged his allegations. Nevertheless we paid almost 80 £ to solve the issue in the end. I regret not having taken pictures of everything in the beginning of our stay. But worse than the loss of money is the loss if trust and the hassle after having good time with your family.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the shower
Liked least: the owner
Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Mar 2016
Christoph,

As you say at the end of your review, you had a good time during your stay and you told us personally that you had enjoyed your stay, so we are sorry that you felt it necessary to leave us a poor review.

I appreciate that your frustration has arisen as a result of the need for us to claim on the damage deposit. As we advised you, we didn't take the decision to make a claim lightly and we've never had to do so before. However, on this occasion we had no choice but to claim a contribution towards the significant damage caused.

You offered to compensate us for the damage to the genuine antique leather chair and we've taken you up on that offer, although we've only sought to retain a small sum towards the cost of a temporary fix as the actual cost of repairing the chairs will be far greater. In the circumstances we're puzzled as to why you are now unhappy about this.

You have accepted that your daughter also damaged the table covering and accepted the responsibility to cover the cost of a like for like replacement, so again we are puzzled as to why you are now unhappy about this.

We check our property thoroughly after each guest and the other two items of damage that we asked you to contribute towards were not present prior to your stay, hence why we raised these with you. You were unhappy about this and so as a gesture of goodwill we agreed to waive the cost of the repairs/replacement to those items.

In the circumstances we thought we had reached an agreement with you about the damage which was far fairer to you than us. The cost for us to deal with all of the repairs far outweighs the £80 that you contributed, and so it's disappointing that you've left a review which is designed to deter other people from staying in our flat.

We take pride in our service and put a lot of care and attention into ensuring that guests have a good stay. This has been reflected in the positive reviews that we've received to date. However, we certainly take onboard constructive feedback from our guests and so note what you say about the mattress for the third bedroom. This is the first time that anyone has raised this issue but we will certainly investigate it further. We have a standard single bed and a fold out style chair bed available in the third bedroom as families appreciate the flexibility of being able to have the second bed available as a chair if required (for more space to play and a comfortable seat to read bedtime stories).

You are right to say that the apartment's style is quirky and vintage and so the style of furniture is not to everyone's tastes, but we would disagree with your assessment that the furniture is "rummage" as we hope the photos and our previous positive reviews show.

Best wishes,

Nick and Jess
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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