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llaws835433

Our stay

4.0 of 5 bubblesReviewed 08 Jan 2025
It was good but could of been better with the slope and steps as I had my disabled husband and he found it difficult we think bb could of been included in the price and the trouble we had with the duvet cover other than that all was OK
Date of stay: January 2025
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this review
Responded 4 weeks ago
Thank you for your review, i do hope we can welcome you back again in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 219)
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Traveller rating
588
386
150
53
42
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All reviews golf break great golf pro shop leisure facilities round of golf pool and sauna patio doors two courses tunbridge wells lovely hotel executive room good size large bathroom the ground floor an overnight stay pudding poached eggs
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10 - 15 of 1 219 reviews
Reviewed 30 December 2024

Good hotel. Nice staff. Amazing comfortable bed. Good room service and food. Shower wasn't very clean.

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jmilas738163
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this reviewResponded 4 weeks ago

Thank you for your review, I am pleased to hear much you enjoyed your time with us. Hopefully we can welcome you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2024

Lovely friendly hotel. Best hotel stayed at over Christmas. Christmas lunch was excellent and very relaxing

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank angeladunnett2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this reviewResponded 4 weeks ago

It is just great to hear that we could make your Christmas break special and relaxing. Hopefully we will see you for Christmas 2025 if not before.

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Reviewed 25 December 2024

It was the first time we had stayed here and I’m sure we would go back again although I will probably come back and play the golf courses on a overnight stay if some deals were sent to me. Thank you

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paulsharkey5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this reviewResponded 4 weeks ago

It is great to hear you enjoyed your Christmas break with us. Please keep an eye out as we run some offers at different points in the year including golf breaks. Hopefully we can welcome you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2024

Excellent staff on front desk, in bar and restaurant. Well kept beer and very good breakfast. Would certainly recommend.

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank t0wo5d48ap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this reviewResponded 4 weeks ago

Thank you for the recommendation and I am pleased you enjoyed your experience with us. Hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2024

Although the price range for rooms and associated facilities would be as expected from a country hotel, which prides itself on its golfing service, the overall aspect of that establishment is tired, with multiple areas requiring maintenance / renovation, as detailed below :

1. Broken hinges of shower door in bathroom
2. Black mould showing around the base and double doors of shower cubicle
3. Threadbare quilt cover with large tear at top of item
4. Tired mattresses
5. Black lubricating grease dripping down the back of the bathroom door onto tiled floor
6. Full English breakfast served cold with missing components e.g. scrambled eggs, which, when finally served were oily.
7. Gold course green not particularly well maintained, and with muddy paths and debris around its perimeter.
8. When the above observations were reported to the receptionist, an apology was presented but no attempt was made to call a manager to discuss the matter further. For all we know, nothing will be done about improving the facilities / services of the hotel, which will continue to charge guests the way they have so far.

On the basis or our experience, the Dale Hill Hotel and Gold Club will not be recommended to friends and family.

Date of stay: December 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Laure M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl Rundgren, General Manager at Dale Hill Hotel And Golf Club, responded to this reviewResponded 17 December 2024

Thank you for your review, it is a very honest and frank review and certainly we need to make improvements. I am discussing the maintenance issues with my Maintenance and Housekeeping manager and these issues will be resolved. I am sorry you did not feel your complaint was given full attention by the receptionist on duty. Please be assured that it has been taken seriously. Please get in touch with me as I would like to regain your faith in our offering.

Kind Regards
Carl

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