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“Clean, efficient and friendly”
Review of Svalbard Hotel

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Svalbard Hotel
Ranked #1 of 3 Hotels in Longyearbyen
Certificate of Excellence
Reviewed 4 weeks ago

We stayed here for one night, arriving as most do at about 0130, and left the following afternoon. Everything was very nice including the well stocked buffet breakfast. The rooms are well equipped and there are blackout blinds, which you probably need if you travel in the summer.

  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank peterindevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aina-Mal, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 4 weeks ago

Hello peterindevon,

Thank you for taking the time to leave us an review. We are always happy to hear back from our guests.

We wish you a wonderful winter.

Best regards,
The Svalbard Hotell Team.

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2 - 6 of 393 reviews

Reviewed 11 October 2017

We had one night after a tour. Our second floor room at the end of the corridor in the annexe opposite the main building was quiet excellent comfortable and with superb two sided views.
Excellent breakfast and all day coffee in the informal lounge by reception welcome.
Reception staff delightful and very helpful.
They and the cheerful room cleaners worked well together so we could check into our room early

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bob21_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 5 weeks ago

Hello Bob21_10,

Thank you for taking the time to write us such a nice review. We are always happy to hear back from our guests. We are also glad to hear that you are pleased with our staff and the service we provide.

Hope to see you again another time. :)

Best regards,
The svalbard hotell team.

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Reviewed 9 October 2017

On this, our second trip to Svalbard (and certainly not our last), we decided to stay at the newer Svalbard Hotel -- and we were extremely impressed. The staff are friendly, the location is excellent, and the rooms are clean, modern, and extremely comfortable. The lobby and hotel decor are very inviting, and the restaurant is stellar. To the management of the hotel, we would like to point out that the newest member of the restaurant staff, Louise (from Sweden), was one of the nicest, warmest, friendliest servers we've ever met, anywhere. She is, just like the whole team of employees of this hotel, a gem and truly great. Tack så mycket Louise! And we want to thank everyone for a comfortable, restful, excellent stay. It was a real pleasure to experience the magic of Longyearbyen at your establishment, and we look forward to our next trip eagerly! Tusen takk!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Shuvo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 10 October 2017

Hello Shuvo G,


Thank you for taking time to write us such a good reveiw. It makes us happy to hear that you are pleased with our staff. I will make sure to let them know that they are so much apprciated by our guests! :)

We are glad that you enjoyed both the hotel and restaurant Polfareren.

When ever you come back to Svalbard; You will always be welcome to stay at Svalbard Hotell & Lodge!

Vi håper å se dere igjen.

Best regards,
The svalbard Hotell Team.

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Reviewed 8 October 2017 via mobile

We enjoyed our stay. The staff is friendly and helpful and you can enjoy coffee and tea all day in the lobby. The restaurant is good given you are in a remote area. You must take your shoes off when you enter, which gets cumbersome when you want to pop back in to ask the staff a question. The hotel also charged us as soon as we booked the room, which was months in advance of our stay. We didn't appreciate that but everything else was delightful.

Stayed: October 2017, travelled as a couple
Thank Maglich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 9 October 2017

Hello Maglich,

Thank you so much for writing a nice review. We always appreaciate to hear back from our guests, so we know what can be improved. Since Svalbard is a mining community, we have decided to maintain an old tradition where we take off the shoes when we enter the hotel, and some other public buildings in town.

We do hope to have you as our guests again, perhaps in another season so you can experience all of what Svalbard has to offer.

Best regards,
Svalbard Hotell Team.

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Reviewed 7 October 2017

We spent two nights at Svalbard Hotel and enjoyed ourselves a lot. The hotel staff was friendly, the room was modern and comfortable and the breakfast was terrific. Pretty much everything in Longyearbyen is central so the hotel was right in the middle of everything. I would highly recommend this hotel to anyone traveling to Longyearbyen.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank bchoward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 9 October 2017

Hello Bchoward,

Thank you for such a nice review. We are glad to hear that you enjoyed your stay with us, and that you would recommend us. It is always great to hear back from our guests.

Hope to se you again next time you come to Svalbard.

Best regards,
The Svalbard Hotell Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Svalbard Hotel

Address: Postboks 538, Longyearbyen 9171, Norway
Phone Number:
Region: Norway > Svalbard > Spitsbergen > Longyearbyen
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Longyearbyen
Price Range: R1 456 - R4 089 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Svalbard Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
Svalbard Hotel consists of three separate buildings; The new main building, opened in February 2016, offers 22 double rooms inkl 2 handicap friendly rooms and 2 family rooms, 3 superior double rooms, 5 Delux double rooms and 1 Polar bear suite. The second building, located right across the street, is the previous main building with 17 double rooms, including 2 handicap-friendly rooms. This part of the hotel also offers conference facilities for small groups. In the new building, we have a wine bar with quality wines from all over the world, beer from the local Svalbard Brewery and the new Restaurant at Svalbard hotel offers a soup buffet-lunch, and an Asian-nordic inspired a la carte at night. The third building - Svalbard Lodge, offers 10 apartments located just about 50 meters from Svalbard hotel. The apartments have fully equipped kitchens, washing machine and all the necessities you might need for a longer stay or to live a normal family life on you vacation. Both the Hotel and Lodge are situated in the heart of Longyearbyen, only a few meters from various restaurants, bars, shopping center and souvenir shops. ... more   less 
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