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Svalbard Hotel
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Reviews (442)
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All reviewsmain buildingfree coffeebreakfast is servedcomfortable bedwould highly recommend this hotelmiddle of townquiet hoteltea barperfect locationexcellent hotelclose to shopscoop supermarketcorner roomheated floorsfive nightsbig bathroomsized room
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33 - 38 of 442 reviews
Reviewed 11 October 2017

We had one night after a tour. Our second floor room at the end of the corridor in the annexe opposite the main building was quiet excellent comfortable and with superb two sided views.
Excellent breakfast and all day coffee in the informal lounge by reception welcome.
Reception staff delightful and very helpful.
They and the cheerful room cleaners worked well together so we could check into our room early

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bob21_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 16 October 2017

Hello Bob21_10,

Thank you for taking the time to write us such a nice review. We are always happy to hear back from our guests. We are also glad to hear that you are pleased with our staff and the service we provide.

Hope to see you again another time. :)

Best regards,
The svalbard hotell team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

On this, our second trip to Svalbard (and certainly not our last), we decided to stay at the newer Svalbard Hotel -- and we were extremely impressed. The staff are friendly, the location is excellent, and the rooms are clean, modern, and extremely comfortable. The lobby and hotel decor are very inviting, and the restaurant is stellar. To the management of the hotel, we would like to point out that the newest member of the restaurant staff, Louise (from Sweden), was one of the nicest, warmest, friendliest servers we've ever met, anywhere. She is, just like the whole team of employees of this hotel, a gem and truly great. Tack så mycket Louise! And we want to thank everyone for a comfortable, restful, excellent stay. It was a real pleasure to experience the magic of Longyearbyen at your establishment, and we look forward to our next trip eagerly! Tusen takk!

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Shuvo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 10 October 2017

Hello Shuvo G,


Thank you for taking time to write us such a good reveiw. It makes us happy to hear that you are pleased with our staff. I will make sure to let them know that they are so much apprciated by our guests! :)

We are glad that you enjoyed both the hotel and restaurant Polfareren.

When ever you come back to Svalbard; You will always be welcome to stay at Svalbard Hotell & Lodge!

Vi håper å se dere igjen.

Best regards,
The svalbard Hotell Team.

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Reviewed 8 October 2017 via mobile

We enjoyed our stay. The staff is friendly and helpful and you can enjoy coffee and tea all day in the lobby. The restaurant is good given you are in a remote area. You must take your shoes off when you enter, which gets cumbersome when you want to pop back in to ask the staff a question. The hotel also charged us as soon as we booked the room, which was months in advance of our stay. We didn't appreciate that but everything else was delightful.

Stayed: October 2017, travelled as a couple
Thank Maglich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 9 October 2017

Hello Maglich,

Thank you so much for writing a nice review. We always appreaciate to hear back from our guests, so we know what can be improved. Since Svalbard is a mining community, we have decided to maintain an old tradition where we take off the shoes when we enter the hotel, and some other public buildings in town.

We do hope to have you as our guests again, perhaps in another season so you can experience all of what Svalbard has to offer.

Best regards,
Svalbard Hotell Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

We spent two nights at Svalbard Hotel and enjoyed ourselves a lot. The hotel staff was friendly, the room was modern and comfortable and the breakfast was terrific. Pretty much everything in Longyearbyen is central so the hotel was right in the middle of everything. I would highly recommend this hotel to anyone traveling to Longyearbyen.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Sooty_Shearwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 9 October 2017

Hello Bchoward,

Thank you for such a nice review. We are glad to hear that you enjoyed your stay with us, and that you would recommend us. It is always great to hear back from our guests.

Hope to se you again next time you come to Svalbard.

Best regards,
The Svalbard Hotell Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017 via mobile

The location is perfect with short distances to everything you need. The room was clean and spacious. A bit stressful to take off your shoes every time you enter the hotel, but you get used to it. Breakfast was very satisfying with a good variety of food and drinks. The prepared delicious smoothies for everyone. The staff was welcoming and always helpful. Housekeeping could be better as we only had drinking glasses the first out of five nights. All in all you get good value for your money.

Stayed: September 2017, travelled as a couple
Thank Lene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frida M, Front Office Manager at Svalbard Hotel, responded to this reviewResponded 3 October 2017

Hello Lene N,

We are happy to hear that you are satisfied with your stay at our hotel, and that you got used to the shoe policy. It is an old mining tradition that we are keeping in the hotel. :)

Thank you for providing us with important feedback, as we always works on improving our service for our guests.

Hope to have you here again one day.

Best regards,
The Svalbard Hotell team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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