Having just returned from this hotel , I would rate it a very mediocre 3 star
On arrival, our room was not ready and we were placed for one night in a ‘superior room ‘ which had no air con , windows that didn’t shut and a bathroom door that locked us out ! When calling about the bathroom door reception advised ‘ use a coin to open it ‘ ??
Despite being asked why our room wasn’t ready ( we booked 8 months ago ) they didn’t really have an answer !
Plus points - good food and very designed around young children and families - although evening entertainment was rather ‘low key ‘ and amateur .
Negatives - reception staff were extremely rude and unhelpful - when challenged about their lack of co-operation and pleasantries we were advised that they were very busy ??!!
We had such high expectations of this place after reading so many reviews however we were left rather disappointed and would not return there for a second visit !
Staff need to be reminded that a smile and welcome goes a long way to paying customers !!More
- Free Parking
- Free Breakfast