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Reviewed 27 June 2018

I booked this hotel because I like using the steam room and sauna. I was horrified to learn that there was a charge of €25 per person per day to use the steam room and sauna, that means for 2 people €50 per day, £350 per week.
Otherwise good hotel, all the staff were great especially all the Georges in the bar beside the Red Saffron.
Not a patch on the Turkey Sensatori, at least the spa facilities are free.
I wont be back.

Stayed: June 2018, travelled as a couple
2  Thank Graham L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2018

His hotel is fantastic, the swim up room is brilliant, the food is fantastic and the evening entertainment is the best we have seen in a long time.the pool is just the best and with a lovely beech right outside. The scenery and sunset is heaven and they also do some great trips but do book outside at Analipsi as they are much cheaper than the Tui in the hotel

Room Tip: As for swim up
Stayed: June 2018, travelled with family
1  Thank David N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma O, hotel management team at Atlantica Caldera Palace Resort & Spa, responded to this reviewResponded 27 June 2018

Dear guest,

Thank you for taking the time to write a review on your recent stay at our resort, as always, we appreciate all reviews and take into serious consideration all comments made.

Thank you for your great comments regarding the allocated room you are in, the food being 'fantastic', the pool and the entertainment.

We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

Currently staying at the sensatori hotel in Crete. This is a good hotel. The staff are brilliant. Don't know how anyone can be so happy for so long. There is plenty of room around the pool and the hotel has a Beach,drinks can be ordered from the waiters on the beach and brought to your sunbed. The food is excellent. We have just ate at the red saffron restaurant and immediately rebooked. However, don't pay extra for a limited sea view because it is that.
Room service is very good and everywhere is clean. There are adult only areas if you prefer. I would definitely return.

Stayed: June 2018, travelled as a couple
2  Thank mick c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma O, hotel management team at Atlantica Caldera Palace Resort & Spa, responded to this reviewResponded 27 June 2018

Dear guest,

Thank you for taking the time to write a review on your recent stay at our resort, as always, we appreciate all reviews and take into serious consideration all comments made.

Firstly we are delighted that you thoroughly enjoyed the food in resort and found it to be 'excellent' and 'immediately rebooked' one of our restaurants.

Thank you for your great comments regarding the staff, cleanliness and the overall holiday.


We hope to see you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Hotel was really quiet and relaxed. Alarmed that there was no security at the beach entrance so anyone could have walked in and used facilities or if inclined could break into rooms. The beach would have been lovely if the sand was clean.
Food in buffet was ok but the Greek and Thai restaurants were poor. Just expected more from Sensatori. Other guests were comparing to Tenerife and Mexico and were disappointed. Our room 7013 was lovely and in a great location but the cleaner did not to a great job leaving rubbish in bins and unswept floors. It really was a great holiday but we have paid less and had better quality in Ikos resorts.
George behind the pool bar was fantastic and should get a huge pat on the back or a pay rise! What a true professional and gentleman.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Service
2  Thank Theresa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma O, hotel management team at Atlantica Caldera Palace Resort & Spa, responded to this reviewResponded 27 June 2018

Dear guest,

Thank you for taking the time to write a review on your recent stay at our resort, as always, we appreciate all reviews and take into serious consideration all comments made.

Firstly thank you for stating that the hotel was 'quiet and relaxing' and you thought that your allocated room was 'lovely and in a great location'.

In regards to the comments regarding the food and the cleaning, we apologise that on this occasion you feel like you did not receive the Sensatori experience you was aiming for.


We hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

Me and my partner went out for a family wedding at the hotel. The wedding was flawless and everything was perfect. The holiday following that was lovely. The staff could not do enough for us, the place was clean and comfortable and we even got served drinks from our sunbed! There are A LOT of steps so bear that in mind! The food was great, weather perfect, we would recommend this hotel in a heartbeat. And 25 minutes transfer time - happy days. Thank you to all the staff at the complex - we had a wonderful holiday.

Room Tip: Ground floor, near the kids pool and bar - room 4013 - perfect!
Stayed: June 2018, travelled with family
3  Thank amyjane111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emma O, hotel management team at Atlantica Caldera Palace Resort & Spa, responded to this reviewResponded 27 June 2018

Dear guest,

Thank you for taking the time to write a review on your recent stay at our resort, as always, we appreciate all reviews and take into serious consideration all comments made.

Firstly we are delighted that you thoroughly enjoyed the wedding and found it to be 'flawless' and 'perfect'.

Thank you for your great comments regarding the food, staff, cleanliness and the overall holiday.


We hope to see you again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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