My husband & I came to Cleveland from out of state w/our 2 dogs. Because we brought 2 dogs, manager Brooks Jones found us a unit which was comparable to this unit but dog friendly. We pre-paid knowing nothing about the neighborhood, the unit or Brooks. Staying here is one of the best decisions we have ever made. Unless you are looking for a luxury hotel w/daily maid service, my feeling is you could not do better than trusting your stay to Brooks. Having stayed for over a week, we now have reason to trust Brooks' integrity, care, responsiveness & professionalism. We are a middle class family who arrived for my husband to have surgery at The Cleveland Clinic. Years ago my husband had major surgery at The Cleveland Clinic & at the previous time I stayed in a hotel. This experience was in all ways superior. We were not cramped in one small room but had a living room, a dining room, two bedrooms and a fully equipped kitchen. We also were generously permitted use of the washer & dryer in the basement.
We loved the neighborhood. As my husband was ill I did most of the dog walking. I felt totally safe when the dogs asked to go out in the middle of the night. The neighborhood is a solid community which has both personality & aesthetic appeal. The very nearby shopping area (including grocery store) was convenient & excellent in all ways. Prior to arrival we knew we were renting an apartment. It turned out to be the entire first floor of a suburban house which was better for us. The house is not fancy or new but clean & we were helped by space for privacy & a fully equipped kitchen. It meant everything to us in cold weather to have a washer & dryer at our disposal. The surroundings were totally quiet & we were able to sleep well-mattress comfortable too. Central heating worked well. When we made a request of Brooks he could not have been more attentive or responsive. His wife is also warm, welcoming & compassionate. In entirety the experience was so uniformly superior that we hope to return for an annual vacation in tandem w/follow up medical appointments. (Place also near Case Western University--just very good location!)