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23 - 28 of 513 reviews
Reviewed 16 October 2020 via mobile

I would love to give this place a good review as the views of & in pools is beautiful. Unfortunately the cleanliness of apartment was terrible as in my photos. Also our bed linen had dried blood spots on it which we contacted reception and asked it to be changed. We had the 2 bedroom apartment and at over$330AU per night cleaning & maintenance should be way better especially in this COVIDSafe time. Fan, lamp & tv remote also didn’t work. You also need to bring your own pool/beach towels as there are none in room & charge is $5 each with $20 refundable deposit. When leaving receptionist said we should have told them about issues even after we had already complained about dirty bed linen. Felt we would have had to complain every day so didn’t bother, but will definitely rethink booking with Mercure brand again as took shine off what should have been a great stay.

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank coastskigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2020

The apartments are in a great place but the pools and the unit we had definitely need attention to maintenance and cleanliness. A number of the pools were very cloudy and possibly a health risk with lack of balance of chemicals. Our unit had quite a few issues requiring attention (lack of light bulbs in numerous places, flat batteries in tv remote, a flickering bedside light which would suggest an electrical fault), rubbish under the bed in the main bedroom and broken kitchen utensils. We brought all of these matters to the attention of the reception manager who's comment was that they weren't aware of it (surely that's the responsibility of the management to be aware of these issues and not leave them to be discovered by the guests!). Couldn't recommend to friends in its current state.

Date of stay: October 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank SandyHAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2020 via mobile

Great stay for a weekend. Close walk to restaurants, bottle shop and iga. The unit was very spacious and had everything we needed. You can watch the rock wallabies from your balcony. Great view over the water. There are several pools and were clean and enjoyable. Easy access with parking right outside your unit.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank kerrieg84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 5 October 2020

thank you for staying with us and we are glad you had an amazing time
we look forward to your return
regards
management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2020 via mobile

Fantastic stay with the most beautiful view of the ocean. Rita the receptionist was extremely helpful & kind. I would highly recommend the visit to the The Grand Mercure. We will be back soon, thanks again!

Date of stay: September 2020
Trip type: Travelled as a couple
Thank sloaneo529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

hi sloane
great to hear you had a great stay
thank you for your review and will be glad to see you back soon
kind regards
rita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2020 via mobile

We stayed in a one bedroom apartment overlooking Nelly Bay. The apartment was modern, well presented, roomy with amazing views over the water. The kitchen was well equipped with a full size fridge/freezer, microwave, hot plates, electric frypan. There is a washing machine & dryer in the apartment which was very handy. We had access to all pools & gyms. Our closets pool had a reasonably sized pool & seperate spa with a great view over Nelly Bay but found a great infinity which also overlooked the water. The staff were very welcoming & helpful from my first phone contact booking our room & also handling our booking for the car ferry throughout check in & checkout.
There is no wifi in the rooms but apparently it is available in the conference room.
We were travelling with a pet & were able to book one of the pet friendly apartments.
The apartments are easy walking distance to the Ferry Terminal, restaurants, IGA & other specialty shops & the car hire company. Easy walk along the coastline around to Geoffrey Bay & a little longer walk around to Picnic Bay.
As an added bonus you will be able to see the local rock wallabies on the walkway in front of the apartments (pack some carrots so you can feed them in the late afternoon)

Date of stay: September 2020
Trip type: Travelled as a couple
Thank BBLadies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

thank you for staying at the Grand Mercure apartments. we are glad you enjoyed your stay and look forward to your return
thank you for the review
regards
rita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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