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Reviewed 12 September 2020 via mobile

We stayed in a one bedroom apartment overlooking Nelly Bay. The apartment was modern, well presented, roomy with amazing views over the water. The kitchen was well equipped with a full size fridge/freezer, microwave, hot plates, electric frypan. There is a washing machine & dryer in the apartment which was very handy. We had access to all pools & gyms. Our closets pool had a reasonably sized pool & seperate spa with a great view over Nelly Bay but found a great infinity which also overlooked the water. The staff were very welcoming & helpful from my first phone contact booking our room & also handling our booking for the car ferry throughout check in & checkout.
There is no wifi in the rooms but apparently it is available in the conference room.
We were travelling with a pet & were able to book one of the pet friendly apartments.
The apartments are easy walking distance to the Ferry Terminal, restaurants, IGA & other specialty shops & the car hire company. Easy walk along the coastline around to Geoffrey Bay & a little longer walk around to Picnic Bay.
As an added bonus you will be able to see the local rock wallabies on the walkway in front of the apartments (pack some carrots so you can feed them in the late afternoon)

Date of stay: September 2020
Trip type: Travelled as a couple
Thank BBLadies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

thank you for staying at the Grand Mercure apartments. we are glad you enjoyed your stay and look forward to your return
thank you for the review
regards
rita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2020

SAVE YOUR MONEY DONT DO IT!!

First of all don’t be fooled by the photos on the website. When they say all three bedroom rooms are on the water they are not! I had read some negative reviews about this exact statement about the photos. So I called and emailed specifically to get the room on the water. Once we got to this place we had a room with a view of.... A TREE AND A ROCK WALL??! Possible the worst room out of all the rooms available. I went to the reception to politely ask if they had another room available as I had requested it prior to arriving but lady said “all booked out.” Which was funny because we were told when checking in “there was no one on the island due to COVID-19.”

Just when you thought it couldn’t get any worse we found little hairs in our bed from previous people. Not sure if they clean their sheets properly??? The bathroom cupboard had gecko poo and was dirty too!

Overall not a good experience only thing was good was the island itself! Other than that... definitely not worth the value of money either! Very old apartment and a rip off for sure!!!

Don’t recommend to anyone and don’t be fooled by the positive reviews because I was!!

Date of stay: July 2020
Trip type: Travelled with family
2  Thank 74sager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2020

Spontaneous trip for my partner and I for an early anniversary. Literally booked less than 48hrs beforehand directly. Rita really hooked us up. We were blown away with the location, view and how spacious the apartment was. Was initially after a one bedroom superior apartment. However Rita gave us a 2brm. Upon arrival we were given a complimentary bottle of Sav. The kitchen was well equipped. However the only downside was that few maintenance issues (light fixtures) needed attending to and we had a tradie interrupt our Friday plans. The spa bath in the bedroom was amazing. The view really is something else and lovely to wake up to and enjoy. The apartment got really cold (due to the windy and rainy weather conditions) with the double glass sliding door to the balcony open. No need for aircon use. Our interaction with the staff and other guests was lovely. Thank you for the wonderful stay. Definitely would recommend and look forward to returning.

Date of stay: July 2020
Trip type: Travelled as a couple
1  Thank 145tees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

i am glad you enjoyed your stay, we are glad you enjoyed your stay and look forward to your return
thank you for your review
regards
rita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2020

The pictures are exactly what you are welcomed to, the staff are courteous, friendly and very helpful. Our appartment was perfect, very clean and well presented on arrival. The spa bath was so good, and the views were second to none

We will definitely be back! But this place on your to do list for your Magnetic Island adventure no matter how long or short

Date of stay: June 2020
Trip type: Travelled as a couple
1  Thank michealk499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

we are glad you enjoyed your stay and look forward to your return
regards
rita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2020

Highly recommed, Great friendly service from our first phone call through to our departure. perfect location on the island. Extreamly helpful and great value for money. We will definetly be back very soon.

Date of stay: June 2020
    • Value
    • Sleep Quality
    • Service
1  Thank admin665
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rita dickinson, Owner at Grand Mercure Apartments Magnetic Island, responded to this reviewResponded 14 September 2020

we are glad you enjoyed your stay and look forward to your return
regards
rita

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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