I booked this accommodation through booking.com months before COVID restrictions began. Booking.com NEVER ask for payment ahead of time but this resort did. I paid in good faith $200 and got an email to say I had to pay the balance by 16 July, 2 weeks before I was due to arrive.
Lucky I didn't pay that balance.
I own 2 motels in NSW and have had to daily deal with cancellations as people haven't been able to honour their stay due to COVID. Each time it was disappointing,for sure.
So I tried to cancel this booking because of the current Sydney lock down. I emailed booking.com to this effect and 5 minutes later got a call from the resort woman.
She couldn't have cared less about COVID restrictions and refused to refund the $200. I suggested she had an obligation to refund the money but then the woman started yelling down the phone. That was too much.
I imagine many people have been on the end of this woman's vitriol because they would have paid a deposit too.
I suggest anyone naive enough to believe this woman's bluff about deposits (I hesitated but paid because I was sure at the time I'd be able to go) should stay elsewhere.
I will take this matter up with booking.com.More
- Free Wifi
- Free parking