Bad customer service and very unorganised. Our evening entertainment nearly didn't happen. It was only when I called to confirm time of croupier that they realised that hadn't booked one!
I was only told that half the house would have boulders in once of booked and spoken to Julia many times - this wasn't mentioned. After I found out it was too late to change as we got married in July and out stay at Hollywood house was the day after we got back from honeymoon.
Dusty - as thick as a rug under chairs in lounge
All dishes,cups and utensils needed washing before use
Plunge pool full of dead bugs and leaves
Builders walking around
Spiderwebs covering chandeliers
When I reported my disappointment I got a response full of denial.
All my guests complained about something different.
The house looks impressive but is grubby inside. The bed sheets had been changed in the main house but in the garden room our sheets were old and dirty.
This was my husbands surprise 40th and the whole place was grubby. Not what I expected when the place has only just opened
I won't recommend!! We also had neighbours complained that they hated the house and the people that stayed in it. We were a family group with young children so they didn't mind is.
I'm not one to complain so when I expressed my disappointment I was even more upset to get a response full off denial to which I replied with more evidence of the complaints my guests made I got no response! Terrible customer service!!
I stayed at Hollywood house for my hen do with 20 ladies. The house exceeded all my expectations. The beautiful driveway up to the manor was surrounded by lovely gardens. On my arrival I was overwhelmed by the grand looking building. There was still work being done on the extension at the side of the house but this was well disguised by the decorative fencing of Hollywood stars. The house was impressive and large that the extension didn't bother us and was soon forgotten. There was plenty of room to relax in the grand sitting areas and the dining room was lovely and looked out over the country side. The kitchen had great facilities and it was easy to cater for all the hens. Each bedroom was well thought out and designed around famous Hollywood stars, the decor blew me away and I was absolutely amaze by the effort gone into all the detail. The rooms were clean and bathrooms were also decorated in the same theme. I couldn't fault the hot tub and plunge pool, it was fabulous looking out over the fantastic views. We all had a BBQ in the article cabin which was a fantastic experience and very cute. This is by far one of the best places I have ever stayed and it absolutely made my hen weekend! I would definitely recommend large groups to book Hollywood house if they want an experience of a life time.
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Friends getaway||Families with young children|
We had a fantastic time at the Hollywood House, which we rented with 30 friends for a weekend. The photographs on the website do not do it justice and the house is enormous with perfect attention to detail in the themed bedrooms.
We had a party over the weekend and the cocktail waitress recommended by the owners was brilliant we also enjoyed the casino and hot tub.
Can wait to return when the enlarged house is complete!
Just returned from a weekend here to celebrate my best friends hen weekend. What a fantastic venue, a real WOW factor and I think its fair to say everyone had a brilliant time.
All the rooms have been themed so well and the attention to detail is wonderful. To top it off the croupier we had on the saturday night was fantastic.
Also for the Saturday we organised for our meal to be prepared by Upper Crust Caterers in Ashbourne. Chris our chef was absolutely amazing, he made the organising so easy and was always available on the end of the phone to answer any questions we had. The food was outstanding, i can't thank and reccomend him enough!
Thank you to Julia and her team at Ashbourne self catering for a wonderful weekend
Stayed at Hollywood House as part of a hen weekend. As you drive up to the property all u can say is WOW. The entrance is spectacular, the rooms unique and beautiful, the kitchen well equipped, the casino room and croupier provided are out of this world and the views from the pool and hot tub are breathtaking. Julia and her team were professional and very helpful from start to finish. If you want luxury accommodation with the wow factor then book Hollywood House