Lovely welcome. A good choice of food...different menu from the usual around Gosforth. Would definitely go again. We were eating there for ‘research’ as we have a holiday let locally. Will recommend to our visitors.More
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Lovely welcome. A good choice of food...different menu from the usual around Gosforth. Would definitely go again. We were eating there for ‘research’ as we have a holiday let locally. Will recommend to our visitors.MoreShow less
Hi Ruth B
Thank you for taking the time to come and dine with us at Westlakes as part of your 'research'. We are so pleased that you enjoyed your meal with us and that you will recommend us to your visitors.
We also really appreciate the time that you have taken to leave a review on Tripadvisor.
Thank you again and hope to see you and/or your guests again soon.
I booked Westlakes due to its reviews and proximity to Seascale as I was riding the C2C in a day event.
The welcome was efficient and friendly from Diana and they had other riders staying so had opened up their conference room to accommodate people’s bikes which was a nice touch. They had also prepared individual breakfast bags with a sandwich, crisps, apple and water. I would say that if not offering a cooked breakfast due to the time of departure which I understand then they should either discount the room or offer a bed only rate.
My room was number 8 which is well appointed and had a lovely rural view. There was tea and coffee facilities, shower only and they supply shampoo, soap and shower gel. The biggest issue with the room was the bed. It was tiny!! Not to bad width ways but in the length. I am only 5’9” and my feet hung off the bottom and it was also very uncomfortable which resulted in me getting no sleep. Not ideal before riding 150 miles to Whitby.
I can’t comment on the food as didn’t eat any. Be aware that the bar stops serving at 11pm as well.
So in summary nice room, good location friendly staff but awful bed and a bit overpriced at £120 for one night of no sleep and no hot breakfast.
Thank you for taking time out of your cycling day to leave a review.
I am really sorry that you didn't sleep well in Room 8 - we have never had a complaint before on either the size of the bed (which is 4 foot and usual length) or the comfort.
With regards to the time of the bar closing, all our residents were doing the Coast 2 Coast and therefore had gone to bed early, but we did keep the bar open for you until 12 midnight, but when you hadn't come back down to the bar at midnight, we did close.
I am sorry for the misunderstanding.
All of our tariffs are for bed and breakfast and we didn't know until you arrived at 10.30pm that you didn't want a cooked breakfast, but we did give you a packed breakfast to take with you as you were leaving at the very early time of 5am?
The coast to coast is an annual event and we do try to accommodate the unusual needs of our guests, but I am so sorry that we didn't achieve this totally with yourself.
I do however, hope that you had a superb day and that you achieved your goal.
Being an ex Cumbrian, I've had a previous experience of Westlakes (Chris and I had our engagement party there 28 years ago). So, when we had to visit Cumbria for a very sad occasion in April, we thought .... Westlakes!. As the family had to travel from Shropshire, Northern Ireland and America, we booked 7 rooms for two nights. What a wonderful stay. The Owners and their staff were very pleasant and courteous, the rooms were outstanding (very clean, comfortable and beautifully decorated) and the food was amazing! The relaxed atmosphere, the beautiful surroundings and friendly staff made a very painful visit a lot less painful. We will be going back :)
Thank you for choosing Westlakes after all that time - and we are so pleased that you weren't disappointed. I know it was a difficult time for everyone, but we are delighted that we made the sad occasion much less painful.
We are looking forward to seeing you again and hopefully it will be under much less painful circumstances.
Westlakes was a really lovely place to stay, and the staff couldn’t have done more to make it enjoyable. Great conference facilities as well. Highly recommmended. Ps: best millionaire shortbread I’ve had in a long time!!!
Thank you for your lovely review following your recent stay with us. We are delighted that you enjoyed your stay with us and I will pass your messages on to the staff - including the Ian (the chef) about his millionaire shortbread!!
We hope that we will see you again soon.
Had a wonderful stay at this hotel to celebrate my husband's 'special' birthday in April 2018. An absolutely beautiful hotel with wonderful food and service. I couldn't recommend it more, it really is a hidden gem. The hotel is well away from the hustle and bustle of the Lake District resorts, but still close enough to visit then with ease. The room we had the biggest, most comfortable bed I have ever slept in. The decor in the hotel is so lovely and calming that I wanted to go home and redecorate my entire house. We really enjoyed the dinner and the breakfast was fantastic too. Packed lunches were such good value compared to most hotels.
Overall, it was and outstanding stay and I can't wait to go again.
Wow!! Thank you so much for such a fantastic review on your stay with us in April. We work hard to make the hotel a lovely relaxing place for guests to enjoy. It is so lovely when we get such positive feedback - it makes it all worthwhile.
Thank you again and we look forward to seeing you on your next visit.
Stayed at the west lakes hotel and had a lovely relaxing stay. On arrival Debra made us a cup of tea as we had a 4 hour drive and were exhausted. We were showed 2 rooms to choose from but settled for a smaller king room rather than a four poster. The room was adequate for us, bathroom was small but this was pointed out to us and we didn't mind. The hotel itself was very clean and comfortable. The host's Debra and Geoff were so attentive and friendly, nothing was too much trouble. Would definitely recommend.
Hi ChristineStevens35. Thank you so much for choosing Westlakes and for leaving such a lovely review. We are delighted that you enjoyed your stay and we thoroughly enjoyed looking after you both.
We hope that if you visit the area again, that you will choose to stay with us again.