I'm not one for writing reviews either one way or the other, but feel compelled to do so on this occasion...Firstly let me say i am local and have used this restaurant for some 40 years through varying ownership. i have to say in fairness the quality of the food is pretty good although the pricing has increased and the portions diminished (more on that shortly). However on Saturday myself my wife and my son and his partner decided we'd have a well earned night out...we chose the buffet as we have before on numerous occasions for birthdays etc and often in a party of up to ten people.
We chose our dishes and waited on our food, i won't go into detail but to give you an idea one of the chosen dishes was sweet and sour pork balls..5 pork balls between 4 people arrived along with he other pretty miserly rations that was to be our ''all you can eat meal''. At the end is where the real fun began as a very rude arrogant lady i assume to be the owner/manager collected the dishes from our table. on noticing 5 or 6 minute shreds of chicken left over in a small amount of chicken fried rice she decided for what ever reason to question my future daughter in law as to why she had left them in an obvious very angry and stern tone, i was cross but let it go until she reached across the table to collect more dishes and said ''in future (she must be joking!!!) i suggest you choose plain egg fried rice if your going to waste it or ask a member of staff to suggest a dish more suited to your needs. At this point i decided to tell her she was being extremely rude and instead of the apology i'd expected my now mortified and embarrassed future daughter in law deserved, she proceeded to lecture me on it effecting her profits although she oddly acknowledged my family were regular customers.
The portions are considerably smaller in the buffet and you are made to feel like a cheapskate even though it is the most expensive offering on the menu, onion plays a huge part in bulking up the meagre dishes and i do not consider the £132 bill for 4 people inc drinks (4 of which were cokes) cheapskate by any stretch of my imagination...oh and beware the hidden service charge of £11.60 which i declined to pay which made the bill £121.40 for 4 people.
so to summarise a dreadful dining experience and the goodwill of a long time family customer lost forever.
If you enjoy Gordon Ramsey restaurants from hell maybe this is for you if not then i strongly advise you go elsewhere.
A last word for the lady concerned for her profits..i would be extremely amazed if your profits from our party did not exceed 75/80% on our meal and you need to ask yourself who indeed needs to be treated as greedy you are a very rude lady!