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Reviewed 29 November 2016

Honestly it was our first all inclusive resort and I wasn't really impressed. The rooms smelled like soil, the floors were always dirty. The food wasn't that good, and its slim pickings if you're on any sort of diet restrictions. The beach was alright, TONS of sand flees. The pools were nice though just overly packed. I wouldn't suggest it. The casino was great, and so was the entertainment.The dolphin pool is a baby pool. It was so sad to see it. Very cruel.

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Kia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this reviewResponded 22 December 2016

Dear Guest,

First and foremost, we would like to thank you for your confidence in us. We really appreciate that you have taken some time to write about your stay at our Resort.
Please be assured that your comments and suggestions are appreciated and will be taken into account by the management of our hotel who appreciates your kind attentions.

We look forward to seeing you on your next vacation!

Our best wishes,

Sasha Gonzalez
Grand Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

This resort was everything and more. The staff is amazing and very welcoming. The beach is beautiful and all the amenities provided are great! Huge resort with access to neighbor resorts, you'll never be bored!!

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank zsatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this reviewResponded 22 December 2016

Dear Customer,

Thank you for choosing, thank you for reminding us and writing your review on TripAdvisor. It was a great pleasure to read that you enjoyed the time I spend with us.

Hoping to have the pleasure of serving you again and providing the service you know we said goodbye wishing her a good day.

Best regards from the Riviera Maya,

Sasha Gonzalez
Grand-Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

We travelled as a group of 10 people, everyone was equally impressed with the grandeur of the property, its absolutely HUGE!. The property is very well maintained, the food and drinks were fantastic and staff frequently went above and beyond. The a la carte restaurants give you the opportunity to see the entire resort as you visit the different areas.

Liberato the poolside bar tender was so much fun, that guy works hard!!!! frequently the only one behind the bar and had line ups, he quickly cleared the lines and everyone went away with a smile!

The wait staff in all the restaurants are very attentive and quick to refill drinks and remove plates.

We had an issue with our AC halfway through the trip, one call to the front desk and it was replaced the same day.

I would absolutely recommend this resort to family and friends.

Room tip: We requested building 40 the rooms have an ocean view as well as pool view, rooms on 2nd floor have a great view.
Date of stay: November 2016
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank The_Smiths0771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this reviewResponded 30 November 2016

Dear Guest,

We thank you very much for taking the time to remind us!

Thanks for your good comments about the staff, we are glad that the service offered has been hoped for and that you have enjoyed our variety of food, as well as our variety of wildlife around our facilities.

We look forward to seeing you soon with your family and friends!

We send them our best wishes,

Sasha González
Grand Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

My brother and I decided to book a last minute vacation to this resort as we tend to enjoy the Grand Bahia Principe's. It was just as expected. The people and grounds were great, and we had sun every single day of our vacation. Our room was on the third floor and was very well kept. We were only able to get around to one show in the evening, which we did enjoy. The food was great - and the buffet had a large selection. We spent most of our time on the beach, which was very clean and not too over crowded. If you are going to book here, do it! I am hoping to be back some time soon. Cheers.

Room tip: Big resort!
Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this reviewResponded 30 November 2016

Dear Guest,

We appreciate your choice, thank you very much for reminding us and for writing your review. It has been a great pleasure to read that you enjoy the time you spend with us.

We value too much the suggestions and comments to improve day by day, we thank you that made us arrive your observations. We hope to have the pleasure of serving you again and providing you with an excellent service.

Best regards from the Riviera Maya,

Sasha Gonzalez
Grand Bahia Principe Tulum

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016

The Gran Bahia Tulum is one of the most beautiful resorts that I have visited. Great service, room was clean with drinks, fruits and snacks at alltimes. Outstanding!
We had a wonderul stay, you have many choices for food and drinks and places to go

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Magali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this reviewResponded 30 November 2016

Dear Guest,

We appreciate your choice, thank you very much for reminding us and for writing your review on TripAdvisor. It has been a great pleasure to read that you enjoy the time you spend with us.

Hoping to have the pleasure of serving you again and providing the service you already know we said goodbye wishing you an excellent day.

Best regards from the Riviera Maya,

Sasha Gonzalez
Grand Bahia Principe Tulum

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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