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Reviewed 18 September 2018

We have just come back from a2 week stay at hotel.Was our third visit and have already booked for next year.Room was lovely we were in block 46 which was next to the Kantenah reception.Hopefuly will get same room next year.Staff was very friendly and helpful.Hotel spotless drinks plentiful. Pools and beach beautiful.Thanks for a lovely holiday.

Room tip: Kantenah and colonial was very nice
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank sue49923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaR3270, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 19 September 2018

Dear sue49923,

Thank you for trusting in our Palladium family once more, to be your hosts during your visits to the Caribbean.

We are very proud to know that during this 3rd visit you have enjoyed the friendly attentions of our staff and the many drinks and food available in our restaurants and bars around our big property.

We can’t wait to welcome you next year, be sure to email us in advance and inform us about your room preferences so we ensure that you experience once more a lovely holiday in our paradise.

Our best regards,

Rosa Rivero
Hospitality Manager

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Reviewed 16 September 2018

After 3 amazing weeks away we just had to share our incredible experience.
This holiday had been long awaited as we have visited here four years ago and after an amazing time then we had to return again and with no regrets at all.
All staff in all areas were polite, friendly,happy and so attentive to our needs. Big shout out to Mary who offered pool service, Patricia in the main lobby area and Isabel these three lovely ladies really made the extra special effort with us and we got to know them and looked forward to seeing them. The hotel is absolutely stunning so clean everywhere, there are always staff around cleaning up all over the complex. The food was brilliant and always had such a wide variety of freshly cooked food that catered for everybody's needs.
Our main reason for this review is to inform others about the kids club. When we researched this hotel years ago we never once saw a review about the kids club, but never really wanting to use the facility before we departed I wasn't really that bothered. On day one 4 years ago my eldest son was begging me to take him there, I was very reluctant and explained it was a family holiday and he did t have to go he could be with us after hours of grinding me down I gave in and took him I let him go for 45 minutes and watched the whole time anyway by the end of the holiday our son had to be prized away from the club and I had completely changed my mind about the service that is offered there. The staff were great with him and he enjoyed the various activities on offer, so when flying out this time around I had no concerns about both my boys going to the club. My 8 year old threw himself into everything going and the staff were great with him, however my 3 year old tried it and decided it wasn't for him this was until his big brother told him all the things they did and the amazing shows they did. Soon they were both off with the staff sometimes us not seeing them for most of the day they did craft activities, learnt basic Mexican dressed up as various things but it was the fabulous shows they loved the staff work so hard with the children ensuring everyone of them is involved. Not only go the staff work long hours they then stay on and see these fabulous shows right through until the end. The effort and passion put in by this team really does shine through we were all very sad on our last evening and both my eldest son and the staff were in tears saying goodbye to each other. So for anybody who is against kids clubs just think again and give it a go because my boys had the most amazing time there. A massive thankyou to Brenda, Valeria, Nayelli, Alejandra, Tania, Daniel and Berenece. We miss you guys lots lots of love your prince and Taker.

Date of stay: July 2018
Trip type: Travelled with family
5  Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaR3270, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 17 September 2018

Dear Louise,

Thank you for selecting once again our Grand Palladium Kantenah for your family holidays at the Riviera Maya.

It really makes us feel good when we learn that we have been successful in accomplishing our mission of making your vacation unforgettable, especially when you have given us the pleasure of serving you again.

We are delighted to know that you enjoyed the excellent variety of food in our restaurants, our clean facilities and the friendly and attentive service you received from our staff, but especially, we are grateful that you have dedicated your comment to express your satisfaction with the attentions your kids received in our Kids Club.

We will certainly not miss the opportunity to congratulate Brenda and the team at the kids Club, as well as Mary Patricia and Isabel.

One again, thank you for your trust, we are happy that you enjoyed another great vacation with us, we look forward to receiving you and your family in your home away home.

With kind regards,

Rosa Rivero
Hospitality Manager

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Reviewed 12 September 2018

First time to Mexico, we spent a week there end August my husband and I. Very happy with our choice, beautiful resort, big choice of restaurants, food was great and service as well. Room clean and comfortable, we really liked the snack bar in front of the beach where a live band was playing at lunch time, and thanks to our nice bartender Valentin, always cheerful! The only thing that was a pity but it’s nobody’s fault, there was a lot of algaes from the sea, depends on the period I guess. But they worked hard to clean it up and the whole resort by the way, was also kept very clean . Special thanks to Paola who greeted us so friendly at the reception , and also to Victor at the Ribs And More restaurant . We most certainly would go back!

Date of stay: August 2018
Trip type: Travelled as a couple
4  Thank zech2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaR3270, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 13 September 2018

Dear Zech2013

Thank you for your kind comment regarding your first visit to Mexico in our Hotel Grand Palladium Kantenah.

It is a pleasure knowing that you and your Husband were satisfied by choosing us as your holiday destination, that you enjoyed the beauty of our facilities, our wide variety of restaurants, specially our snack “Las Olas” on the beach and last but not least, the fantastic service you received from our staff.

Paola, Valentin and Victor, will be very happy to know that you took the time to praise their efforts, your words will give them the motivation they need to continue offering great attentions and being memorable people to remember.

You are very generous by recognizing our effort to collect all the seaweed from our beach, this is part of a natural phenomenon that affects the Riviera Maya, luckily is seasonal and we trust it will end soon.

We will be very grateful to be part of your future holidays in Mexico again, please do not hesitate to contact us when you decide to return to this gorgeous paradise.

With kind regards,

Rosa Rivero
Hospitality Manager

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Reviewed 10 September 2018 via mobile

The room is very good. It's clean and beautiful.
There are many restaurants and variety of food. It's a delicious.
The pool is amazing and there is a bar in the pool with the best bartender Assuncion. The service and drinks are great!

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank bartoksystems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosaR3270, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 10 September 2018

Dear bartoksystems,

Thank you so much for sharing your lovely experience at our Grand Palladium Kantenah.

We are delighted to know that during your stay you enjoyed the comfort of your room, the beauty of our facilities and the delicious variety of food in our restaurants.

Your satisfaction is our main goal and we will always ensure that you have a great time, having that in mind, it is fantastic that Asunción delivered the excellent service we aim to offer to every guest, she will be congratulated for her outstanding performance!

We really hope that you return to visit us, we are to serve you and remember that in Palladium, you will always find your home in the Riviera Maya.

Kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2018

We loved our time at the Grand Palladium! It was a little bit of a drive to get there, but totally worth it! The resort was huge! There was so much to do, the food was amazing, and the staff was top notch! We would definitely recommend staying at this resort. We stayed in the Riviera area, but there are teams that will drive you to all four hotels that are part of this resort. We loved being able to go to the other hotels that were included in this resort, as each one had a different feel. We traveled there in November 2016

Date of stay: November 2017
2  Thank Layne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 3 September 2018

Dear Guest,

Thank you for thinking of us after so long from your last holiday in our Hotel!

You are very kind for highlighting your appreciation for our facilities and the free acceso to different resorts in our property as a very unique aspect, the delicious food we offered you and the excellent attentions you received from your staff.

Again, thank you for making us your choice hotel when visiting Riviera Maya and for your kind recommendation; we look forward to welcoming you back in the near future and provide you with another enjoyable experience.

With kind regards,

Rosa Rivero
Hospitality Manager


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