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Reviewed 28 June 2018

Don't believe the promotional images you see, the beaches are not pristine white sand. They are colossal mats of rotting, smelly seaweed that attract sea lice and other insects. Other than though, everything from the staff to the food were excellent.

Room tip: Rooms on the second and third floor have less insects and less chance of flooding.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Budd E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 28 June 2018

Dear Budd,

Thank you for your kind remarks regarding your recent stay at our Grand Palladium Kantenah Resort & Spa.

We are truly sad to read your comment and realize that your overall impression of our Hotel is mainly based in your impression of our beach, reducing the importance of the rest of our facilities, services and the wonderful attentions that you received from our staff.

The beach in our resort is cleaned every single day early in the morning, so we do not disturb our guest´s vacations, this labor is done with a special machine to remove all the seaweed, this is a natural phenomenon that us and our neighbor Hotels struggle with, and that affects the coasts of the whole Caribbean, luckily it's seasonal but for your comment it is clear to us, that the effort has not been enough, so we will increase our determination, as we are proactively working on long-term, environmentally friendly solutions to have a beautiful beach. On most days, our beach is beautiful, swimmable and crystal clear, just like shown in our promotional images.

We remain confident that you will give us another opportunity in the future, to change your perception about us, as believe that we can surpass your expectations in every sense.

With kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Amazing resort, friendly and professional staff, beautiful beaches, diving facilities (PADI course), great selection of restaurants, huge pools. This is the best resort in the Mayan Riviera we've been at. We are going back next year!

Date of stay: February 2018
2  Thank AugustoZ2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 28 June 2018

Dear AugustoZ2013,

It was a pleasure to honor your trust, by giving you and your family the memorable holiday trip you deserve in our Caribbean paradise.

We are glad to know that we were able to meet your expectations in every aspect, as offering you and all our visitors a dreamed vacation experience in our Grand Palladium Kantenah is the purpose that we have in mind everyday.

Thank you for your fabulous comment and recommendations; needless to say, we will be anxiously expecting your visit next year!

Warm regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

This is the best holiday ever . Loads of bars and restaurants treated like royalty don't go here if you like Spain you'll never go there again the food is the best I've ever had away from home beer and cocktails non stop

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank philholdenntk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 23 June 2018


Dear philholdenntk,

Thank you for this wonderful comment regarding your stay in our Hotel Grand Palladium Kantenah.

It warms our heart to know that you enjoyed the great hospitality received from our staff, our array of restaurants and bars.

We appreciate your trust and excellent recommendation, we hope you choose to stay with us again whenever your travel needs bring you back to our beloved Riviera Maya.

Kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

Resort is beautiful and well maintained. As guest of Travel Club VIP we were afforded everything the resort has to offer including door to door club cart service, no reservation required at specialty restaurants. Private club and beach area. Staff go out of their way to make sure you have everything you could possibly need / want. The staff is probably the best reason to return. The morning archery and target shooting are fun.

Date of stay: June 2018
Trip type: Travelled with friends
2  Thank CVickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 20 June 2018

Dear CVickers,

Thank you for your comment we are proud to have you as a Palladium Travel Club Member!

It was a pleasure welcoming you and your friends, pampering you with our services and offer you the distinguished hospitality that characterizes our staff.

We are pleased to know that you took advantage of the exclusive benefit for being a member of our large family and we trust that in your next visit we will be able to exceed your expectations.

Kind regards,

Rosa Rivero
Hospitality Manager

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Reviewed 17 June 2018

Stayed for 2 weeks on a TUI All Inc trip across the UK October half term. This place is terrific. Very big with excellent staff, loads of top quality restaurants, good buffets if you are impatient, several pools and a fantastic beach. Used the gym daily and daughter had a spa treatment as a birthday present, she loved it but I thought it was on the pricey side. The whole place is well run, looks good, is well maintained and just very, very good. Its an hour from Cancun and about 20mins by the the local mini-bus to Playa del Carmen and tge Tulem ruins. Would we go, we are this year but self-booking via Netflights rather than TUI as they had no availability. This is by far the best All Inc we have ever stayed in even better than Azul 5's (see earlier reviews).

Room tip: Local bus to Tulem
Date of stay: October 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
6  Thank PCO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosa R, Director de Relaciones con Clientes at Grand Palladium Kantenah Resort & Spa, responded to this reviewResponded 18 June 2018

Dear PCO,

It is a pleasure reading your review about your recent vacation with us at Grand Palladium Kantenah.

Our team will be pleased to know that through their fantastic work they made your stay a, impressive experience, where you managed to relax and enjoy our wonderful facilities and top-quality restaurants.

Thank you for celebrating your daughter birthday with us, it was a great idea to select a day at our Zentropía Spa as a present and we are pleased that she loved it!

We are very passionate with our job and everything we do is to make you feel comfortable and pampered, rest assured that for your next visit this year we will aim to exceed your expectations.

With kind regards,

Rosa Rivero
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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