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Reviewed 20 September 2018 via mobile

I have just returned from my 3rd stay here and it was amazing

Every one of the entertainment team work so hard and really do make your holiday Sharon is just a little diamond as to were the rest of them Luna Moises Memo but my favourites had to be Alan who is just crazy and funny and made me smile everyday and Renato who is such an amazing dancer and genuinely nice man and again always had a big smile for you, I will miss them all so much I actually sent personal email to the hotel manager I was so impressed love you guys and keep up the fantastic work

Emma from Scotland

Date of stay: September 2018
Trip type: Travelled with family
7  Thank Emmajthomson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationAku, Online Reputation at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 September 2018

Dear Guest:

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal.

We are very touched to learn that your time at the resort were full of happiness and that our animation team made your stay unforgettable. It is an honor for us to receive your inspiring comments, which encourage our staff to work even harder providing the best possible service.We are always striving to provide our guests with the highest quality service so that they could stay absolutely content with their vacations at our hotel.

Thank you once again for your choice and we hope you will visit us again. Please do not hesitate to contact us at our email address info.akumal@bahia-principe.com for any assistance prior to your arrival.

Kind Regards,

Antonio Endres
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Luxury Bahia Principe Akumal

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Reviewed 19 September 2018

my family have just come back from 2 weeks here. the Akumal is a wonderful choice as its well kept. lovely beach thats very well looked after. the food is fantastic and the pool area is unique. you can also move between hotels on the land train to try out the Coba and the Tulum hotel. which we did a couple of times.

Room tip: not blocks 75 as they are a bit whiffy, we had 64 - great
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationAku, Online Reputation at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 September 2018

Dear Guest,

We are delighted that you have spent your family vacation with us and that you enjoyed your visit at our facility.

We deeply appreciate the time you took to share your valuable comments about the beach, the food, the pool area and the transportation.It is always a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.

We hope to receive you again at The Mexican Caribbean and please do not hesitate to contact us at our email address info.akumal@bahia-principe.com for any assistance before your next visit.

Best regards,

Antonio Endres
Online Reputation
Luxury Bahia Principe Akumal

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Reviewed 19 September 2018 via mobile

We stayed at Luxury Bahia Prinipe Akumal for 10 nights in Sep.

On arrival we were greeted off the bus by the concierge who helped us grab our bags off the coach and then directed us towards reception.

On check in the lady gave us in depth information on the hotel and where everything is by circling locations on the map which we found really useful in finding our feet.

After check in we were directed back to the concierge who loaded our cases onto a gold buggy with a trailer and took us to our room which was situated in a block of around 15 rooms.

The room itself which although slightly dated was clean and the air conditioning was a nice addition although we did have an issue with it leaking water after a few days but that was promptly repaired within 20 minutes of reporting it.

The bars served a good range of premium drinks which were all in the all inclusive element of the holiday (Jack Daniels, Kahula, abolut vodka etc).

The buffet was huge and if you can’t find anything you like to eat in there you must be a fussy eater as it’s a vast selection, they also have theme nights although on our stay we opted to eat in the a la carte restaurants which were all fantastic!!

People before we went moaned about the seaweed issue and although there is a problem with it in the Caribbean the hotel staff did an exceptional job of keeping the levels on the beach and in the swimming areas to a minimum.

Entertainment was always good and the Michael Jackson night was definitely a highlight.

If you want to visit the other hotels on the resort the golf buggies come literally every few minutes and can be fun if the right guests are on board.

We had one day where the bad weather from one of the nearby hurricanes sent a whole day of rain but again the staff went out of their way to ensure that people were entertained by opening another bar in the lobby and providing entertaining games etc to help pass the time.

I really would highly recommend this hotel to anyone that asked.

Date of stay: September 2018
Trip type: Travelled as a couple
2  Thank Eunosben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationAku, Online Reputation at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 September 2018

Dear Guest:

Thank you for choosing Luxury Bahia Principe Akumal and for taking the time to share your recent stay with us.

It is great to know that you really had a good time and we really appreciate that you are taking the time to send us some valuable comments about your stay with us.It was an honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction.

In our complex there is always the perfect place for every guest, and we always have the entire team at your disposal.

We hope to have the honor and pleasure of welcoming you back in the near future. Please do not hesitate to contact us at our email address info.akumal@bahia-principe.com for any assistance.

Kind Regards from Mexico,

Antonio Endres
Online Reputation
Luxury Bahia Principe Akumal

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Reviewed 18 September 2018

From the moment we arrived until we left, there wasn't a single staff member that didn't make us feel welcome and pampered! From the receptionist to the animation team, everyone made us feel confortable and relaxed.
The activities during the day were crazy and fun, yet without being cheesy. A special thanks to Alan, Renato e Bráulio for the fun times.
Our rooms were excelent, and once again, every staff member involved were fantastic.
The pool and the beach were always clean and cared, the gardens always looking amazing.
Even thought is a family friendly kind of hotel, it's more then suitable for couples, and romantic.
Definitely going back!

Room tip: The villas near the beach are the most quite ones
Date of stay: September 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank Beatriz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationAku, Online Reputation at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 September 2018

Dear Guest,

We are delighted that you have spent your vacation with us and that you enjoyed your visit at our facility.

We really appreciate that you are taking the time to share us some valuable comments about your stay with us. It is a real pleasure to know that you had a wonderful time, and you enjoyed the activities, our facilities and the service by our staff. Our entire team will be flattered by reading you had a great time among us and we all hope to welcome you back very soon, to pamper you as you only deserve.

Our mission is to exceed our guests’ expectations and we are glad to know that we accomplished this goal with you.

We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Please do not hesitate to contact us at our email address info.akumal@bahia-principe.com for any assistance prior to your arrival.

Kind Regards,

Antonio Endres
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Luxury Bahia Principe Akumal

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Reviewed 18 September 2018

Luxury Grand Bahia Akumal Don Pueblo Collection

There was a total of 6 family members on this trip 2 from Montreal and 4 from Toronto. Traveling from September 1 - 8, 2018. We all traveled with Air Transat, for us flying from Montreal the flight was on time and uneventful as was the flight from Toronto. The bus ride takes about 1 1/2 hours. My wife and myself arrived earlier getting to the resort at around 2 PM at the time our room wasn't ready so we walked around and went for a bite to eat at the main buffet. We had been at the Sian Ka'an Don Pueblo Collection in January with my mother so we knew the resort fairly well. The food was just as we remembered it very good and plentiful. After lunch we got our room. The room had a muggy smell which either we got used to or it disappeared after a day or two. The rooms as has been mentioned are dated but comfortable, always cleaned very well, bar filled and hot water for showers and of course air conditioning and a ceiling fan to keep you cool. What else do you need. In total our group occupied 4 rooms in block 65 and no one had a problem with anything. The rest of the group came in around 7 and by 7:30 PM we were seated in the main buffet for supper. Saturday is lobster night so for the first night there this was special, lobster wine family and good food come on this is heaven. As my brother in law put it this is the best buffet I have ever been to bar none, great choice and very good. This was the first time to Mexico for my sister, brother and brother in law one of the main reasons for choosing this resort was the food, service, activities and overall great very attentive good people. I needed it to be a good comfortable experience for everyone. The beach had an issue with seaweed no one's fault although we could walk the beach and swim in the ocean if you wanted. We did notice that by the third day of our vacation you could swim in the ocean it got progressively cleaner. The ocean water did still have a greenish tinge to it but it was markedly better by the end of our vacation. We still took the opportunity to feed the fish and enjoy the beach. Our block 65 was located right beside the adults only infinity pool. This was and is a great feature in the area you have the pool, beach access and a buffet area for breakfast and lunch. The breakfast was very good and I would say we ate there for breakfast at least 5 of the day we were there. We did have lunch twice there very good but nothing beats the main lunch buffet for choice. We did watch a couple of the night time shows which were very good. Sorry no excursions to report on this trip everyone just sat back and enjoyed what the resort had to offer. Because we had been at the Sian Ka'an in January one afternoon we went there to show my sister and brother in law what we had experienced there. The lunch buffet again was great not as much choice as Akumal but very good. We got to show them one of the rooms at the resort and we all agreed that the rooms we much more modern and stylish. The Sian Ka'an is a laid back easy going resort very quite, Zen with a more take it easy relax we'll take care of you feeling. I do believe that some family members will be returning to the Sian Ka'an. Both resorts are fantastic you can't go wrong with either and because you book at the Luxury Akumal or Sian Ka'an you can go back and forth to either. Only difference is you need to take the shuttle to the beach, gym, tennis courts and a few other places.

We as a family want to thank the team at the Grand Bahia Principe. Our family trip was very memorable and a great place to start for people who have never been to Mexico

Room tip: As mentioned in review block 65
Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank sunseeker058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnlineReputationAku, Online Reputation at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 September 2018

Dear Guest,

Please receive greetings from the Luxury Bahia Principe Akumal; we would like to thank you for trusting in our Resorts and for choosing us to spend your holidays.

We are grateful with your comments regarding your recent stay with us and appreciate that you have taken the time to give us your feedback. We are glad to hear that you enjoyed the great food, entertainment, your clean room, and the great service of our staff.

It will be wonderful to welcome you again, so please contact us 3 weeks before your next arrival at our email address info.akumal@bahia-principe.com for any assistance prior to your arrival.

Kind Regards from the Mexican Caribbean,

Antonio Endres
Online Reputation
Luxury Bahia Principe Akumal

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