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A Fleur D'Eau(Saint Hyacinthe)
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Reviewed 4 weeks ago via mobile

I took a room and gave a pre-authorization ($ 228) on my credit card, the same evening I realize that a second pre-authorization was taken on the same card ... they told me that in their system everything was ok. Eventually they realized that they had used my card number for another hotel guest ... What an incredible lack of security!

Stayed: June 2018, travelled on business
Thank Carlitos W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda T, Responsable de la réception at Sheraton Saint-Hyacinthe Hotel, responded to this reviewResponded 3 weeks ago

Hello Mr. Carlitos W.

thank you for your time and input on our hotel. I would like to further discuss your stay with us, as I am suprised by your comments regarding our hotel's security measures.
We do take a pre-authorization upon check in for each guest and it is then charged upon check out and that could be the reason why you saw 2 amounts on your credit card statement.
However, the staff is well aware of the importance of sensitive information and would not use your card for another guest room.

It will be my pleasure to further discuss, you can reach me at
stephanie.panneton@sheratonsainthyacinthe.com
450.250.5555

Best regards,
Stéphanie Panneton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2018
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Stayed: June 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC