We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (23)
Filter reviews
23 results
Traveller rating
18
2
2
0
1
Traveller type
Time of year
LanguageAll languages
18
2
2
0
1
See what travellers are saying:
Filter
Updating list...
11 - 16 of 23 reviews
Reviewed 19 June 2018 via mobile

I took a room and gave a pre-authorization ($ 228) on my credit card, the same evening I realize that a second pre-authorization was taken on the same card ... they told me that in their system everything was ok. Eventually they realized that they had used my card number for another hotel guest ... What an incredible lack of security!

Stayed: June 2018, travelled on business
Thank Carlitos W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Linda T, Responsable de la réception at Sheraton Saint-Hyacinthe Hotel, responded to this reviewResponded 26 June 2018

Hello Mr. Carlitos W.

thank you for your time and input on our hotel. I would like to further discuss your stay with us, as I am suprised by your comments regarding our hotel's security measures.
We do take a pre-authorization upon check in for each guest and it is then charged upon check out and that could be the reason why you saw 2 amounts on your credit card statement.
However, the staff is well aware of the importance of sensitive information and would not use your card for another guest room.

It will be my pleasure to further discuss, you can reach me at
stephanie.panneton@sheratonsainthyacinthe.com
450.250.5555

Best regards,
Stéphanie Panneton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 days ago via mobile
Google Translation

Stayed: November 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago
Google Translation

  • Stayed: September 2018, travelled on business
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Superviseures, Responsable de la réception at Sheraton Saint-Hyacinthe Hotel, responded to this reviewResponded 4 days ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: October 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Superviseures, Responsable de la réception at Sheraton Saint-Hyacinthe Hotel, responded to this reviewResponded 3 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2018 via mobile
Google Translation

Stayed: October 2018, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Superviseures, Responsable de la réception at Sheraton Saint-Hyacinthe Hotel, responded to this reviewResponded 6 October 2018
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews