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“HORRIBLE service. Do not recommend.”
Review of Boston Pizza

Boston Pizza
Ranked #426 of 918 Restaurants in Vaughan
Description: We have over 100 menu items including our gourmet pizzas made with our signature hand pressed dough! Join us in our Sports Lounge or our Family Dining area
Restaurant details
Description: We have over 100 menu items including our gourmet pizzas made with our signature hand pressed dough! Join us in our Sports Lounge or our Family Dining area
Reviewed 28 June 2018 via mobile

I went to dine with my family for my birthday. First of all, we got there and had to wait 10 minutes to be seated. Mind you, it wasn’t even busy. Then when we got seated, we had to wait over an hour on our food. They failed to mention there was a waiting time until AFTER we finally got our food. There was even people who came in after us who got their food before we did. When we finally got our food it was cold. So disappointing especially because it was my birthday. We were told they were short staffed and was busy but the restaurant wasn’t even full. I’ll never dine at that location ever again. Horrible service, the food wasn’t even that good. Because we made a complaint, the manager took off 2 items off the bill and gave a coupon but I won’t be going back.

Thank honeymel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 29 June 2018

Hi, there. Sorry to hear that you were not satisfied with your recent experience. We take this feedback very seriously and would like to follow up with the team involved. Please share the details at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

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4 - 8 of 34 reviews

Reviewed 22 October 2017

We came in the late afternoon (between lunch and dinner) with a large group of 15... they were able to put a few tables together on the Patio for us, that was great! The drinks came out pretty quick, but you had to prompt them for refills. Some had appetizers, but a couple were missing their "Chicken Noodle" Soups, they eventually arrived AFTER most of us received our food (and others already had their appetizers), and the soup was actually "Cream of Chicken" Soup, not "Chicken Noodle" as we were told.

With regards to the server being a little rude, she brought out one of the two soups and some drink refills... when one of my friends reminded her that there is a second soup, she replied with "I only have 2 hands"... I could think of something more appropriate to say, or maybe she should have brought out both soups that should have came out awhile ago...?

I had the Garlic Shrimp Pasta, it was actually really good... although I heard others complaining about the quality of their Pizzas, which you think they would do really well considering what they charge, and it's their main thing.

One friend ordered a Burger, who was also one of the ones waiting for his soup... his burger came about 10 minutes after everyone else's food... and only had a small amount of his soup, since he didn't really like Cream of Chicken soup... but someone else took care of it for him.

Maybe next time we'll try Montana's next door...?

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Thank Avistow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 24 October 2017

Hi Avistow, we're sorry to hear about your experience and would like the chance to look into this for you. Please contact us here https://bostonpizza.com/contact-us.html with the details. Thank you.

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Reviewed 3 September 2017

After a great morning at Wonderland we all went to BP for lunch. It was of course typical of the others, but the service perhaps made it better than the others. Coloring books and crayons for the children, little 'beaver' masks for the kiddies, celebrating Canada's 150. Our waitress did not write down a single order, but she remembered every single detail. Service was pleasant and efficient and the family lunch of kids specials....spaghetti, pizza and nuggets, plus the adult pizzas was excellent.

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Thank Worldwatcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 14 December 2017

We're happy you all had a great time!

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Reviewed 23 August 2017

You like pizza, this is the place! They have multiple selections for your culinary wishes - the pizza's are offered in various ways, my favorite is the stuffed pizza crust with oozing cheese, yum! There are other selections one can chose but really why would you when the pizza's are so delicous

Thank 130Anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 18 December 2017

We are glad you like the pizza, 130Anonymous! :D Come back soon!

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Reviewed 5 August 2017

Reasonable quality food as is the standard at all Boston Pizza. Cant say this is the best BP I have been in. Couldn't sit outside as it was very windy the lunchtime I was there. service was slow and lunch took longer than expected.

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Thank NaturesMoments
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 6 August 2017

Thank you so much for reviewing us! We are happy to see we provided you with a 4 star performance! We hope the next time you come in we can make it more of a 5 star visit. Hope to see you again soon and thank you for coming to Boston Pizza!

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