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“Nice hotel for a stop over on way to the beach”

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SpringHill Suites Winston-Salem Hanes Mall
Ranked #16 of 38 Hotels in Winston Salem
Certificate of Excellence
GreenLeadersSilver level
Reviewed 19 August 2017

The area is nice.and has a lot of shops and eateries around it. This also could lead to some minor traffic congestion getting on and off the interstate 40 which is also very close. So this is a good overnight stop on the way to the beach if you are traveling through Winston-Salem on 52 or 40.

The room and building look to have been redone or resurfaced recently. One of the nice items was that the TV was on a swivel and allowed the bed or living room area to have a good view of the TV. Our room had a oversize couch that acted as a bed with a pull out drawer for another smaller kid size bed. The two double beds were nice but felt small if you are used to a queen or king at home.

Some of the rooms talked about the walls being paper thin. We were on the top floor and I didn't notice much talking so our neighbors must have been quiet.

The pool area is nice but the pool is small so if there is a big crowd you will probably turn around. The pool when we were there was 6AM to 10PM. There is a decent size outside seating area adjacent to the pool where parents of older (and behaved) kids can hang out if its not too hot.

The breakfast could use some work. It isn't bad but compared to what many hotels of this star level are doing there could be more options. Specifically the eggs could be better quality and there could be a breakfast meat option. The day we were there they appeared to have

The elevator should probably be inspected or repaired. We were on floor 3 and it made some noises you would not expect an elevator to make and kind of thud in place at the floor at times. Being picky but the floor of the elevator needs redone.

Hooters is next door which is a good and bad thing. At close to midnight a patron decided to stroll through the Hooters parking lot acting as a boom box on wheels and it was quite loud for about 10 mins.

Room Tip: Top floor appeared to be quiet
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Nodnarb1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 173 reviews

Reviewed 15 August 2017 via mobile

What a nice hotel and property! Very well managed, clean, and excellent customer service.
As a platinum Premier Marriott over 1000 nights in six years I would evaluate this is my number one in North Carolina.

Congratulations to the general manager and the entire management team including all the good staff. This location can compete with a full service Marriott and make them look bad!

Sami Elmaasarani

Stayed: August 2017, travelled on business
Thank Sami N Sana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle R, General Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this reviewResponded 16 August 2017

Sami,

Thank you so much for your amazing review!!! I am so pleased to hear that you had such a great stay with us!! Being a Platinum member you stay at a lot of Marriott Hotels and I am so pleased that we went above and beyond your expectations. Guest satisfaction and customer service are two things we pride our hotel on and I am so glad you had such a great experience here! Hope you come t see us again whenever your travels bring you back this way!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

Absolutely spotless. Delicious breakfast. Immaculate and comfortable rooms. Nice surrounding area. Can't say one bad thing about this hotel. Probably one of the best I've stayed at ever and my family and I travel A LOT. Kudos to the employees, managers, and corporate organization. You got this one right.

Stayed: August 2017, travelled with family
Thank Greeksandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017

Rooms were nice. I liked the couch and the ottoman. Room good, but a/c had an issue maintaing temps. always fluctuated 3 degrees which on 3rd floor got hot quick. not sure how, but i was booked in a double room (6'4" 280+) but i managed. Breakfast bar was okay enough. Just really wasn't wowed, neither by customer service nor by hotel, other than the touchscreen tvs in the lobby.

  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Matthew Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel K, Manager at SpringHill Suites Winston-Salem Hanes Mall, responded to this reviewResponded 24 July 2017

Dear Matthew,

Thank you for taking the time to review our property. We appreciate your feedback and we are sorry to hear your stay was less than perfect. I have forwarded your concerns to the appropriate departments so that we may review them to learn what things we can do better. Thank you for being a Marriott customer we value your business and hope to have you again in the near future.

Thank you,

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Reviewed 3 July 2017 via mobile

This hotel has friendly, helpful, and professional staff. The deluxe suite was clean and comfortable. And breakfast was fresh and delicious. The hotel is in a good location near restaurants and shopping. My only complaint is the size of the pool. It is so tiny, especially for a family style hotel.

Stayed: July 2017, travelled with family
Thank adp717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Winston-Salem Hanes Mall

Address: 1015 Marriot Crossing Way, Winston Salem, NC 27103-5545 (Formerly SpringHill Suites Winston-Salem)
Region: United States > North Carolina > Winston Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Winston Salem
#10 Family Hotel in Winston Salem
#11 Romantic Hotel in Winston Salem
#15 Business Hotel in Winston Salem
Price Range: R1 461 - R2 458 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Winston-Salem Hanes Mall 3*
Number of rooms: 95
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Also Known As:
Springhill Suites Winston-Salem Hotel Winston Salem

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