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“Great customer service”

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Hilton Garden Inn Winston Salem
Ranked #7 of 38 Hotels in Winston Salem
Certificate of Excellence
Reviewed 7 October 2017

I was greeted warmly by the front desk staff. One in particular went above and beyond to be helpful. The room I had was large and clean. It was not busy. Close to amenities. A little overpriced but overall great experience.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank gabriellac938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 8 October 2017

Thank you for taking the time to complement our staff in your good review. Please return the next time you are in our area.

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20 - 24 of 537 reviews

Reviewed 4 October 2017

Due to a full house at the Double Tree hotel we had to stay at another Hilton property. Originally, the website booked us at a Hampton property that was $40 more than the DoubleTree. By doing a little hunting, we found the Hilton Garden Inn in Winston-Salem. It was a bit farther away from our family, but the savings were well worth it. The room was great, the price was right for retirees and the restaurant was fantastic.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank E177DBpeterm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 6 October 2017

Thank you for choosing to stay with us here at the Hilton Garden Inn Winston Salem while visiting your family. We are glad you enjoyed your stay and hope to host you again then next time you visit your family.

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Reviewed 26 September 2017

Other then then the party next door and the mix up on the check in my stay was great no problem at all my room was clean and tidy the breakfast food was ok it could of been better but it was fresh and hot

  • Stayed: September 2017, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank 510terrencel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 27 September 2017

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Thank you again for your feedback and we hope you will consider staying with us again.

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Reviewed 24 September 2017 via mobile

Just got back home after a two-night stay at your property. We stayed in room 407 (two queen/non-smoking. We checked in with Angela at the front desk and she was very friendly, courteous and professional making sure we had everything we needed.

The room was very comfortable and clean. There are only a few things I'd like to address. One, the beds although very comfortable, sit a little too high in my opinion for us short folks. Second, the shower head showed possible rust, the bathroom fan did not work and lastly, the bathroom door had to be propped open with a trash can and the door creaked while opening.

The pool and hot tub were awesome. Just wish the water had been at a consistently warmer temp. The pool was advertised as "heated" but wasn't.

Breakfast was good and the servers were awesome. Evening cookies were great. The lobby is very welcoming and beautiful.

Check out was a breeze with Chris at the front desk. He helped us locate a luggage cart so we could pack up. Some guests take them and hoard them in their rooms. There are only about four in the hotel. This property has five floors and can really use more luggage carts.

In the whole, this hotel was beautiful both inside and out. It's located off of the highway away from traffic noise. Parking is in the back. There was a bad sewage smell back there so be aware.

When back in the area, I would definitely choose this hotel again. Thanks for a relaxing stay!

Stayed: September 2017, travelled with family
1  Thank LJ66Monroe_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 25 September 2017

You are very welcome! Thank you for such a good review and we will take your suggestions into consideration. Please return the next time you are in our area.

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Reviewed 20 September 2017

I got a king suite with the whirlpool tub. I was extremely impress with the size room! The staff was nice and the overall hotel was clean. It's close to resturants and shops that are in walking distance.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank leeleekk2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 23 September 2017

Thank you for your good review and we are glad you enjoyed your room. Please return again to stay here with us at the Hilton Garden Inn Winston Salem.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Winston Salem

Address: 1325 Creekshire Way, Winston Salem, NC 27103-3063
Phone Number:
Region: United States > North Carolina > Winston Salem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Winston Salem
#9 Business Hotel in Winston Salem
Price Range: R1 471 - R2 815 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Winston Salem 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Winston Salem Hotel Winston Salem

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