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“Newer courtyard nicely done”

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Courtyard Winston-Salem Hanes Mall
Ranked #16 of 38 Hotels in Winston Salem
Certificate of Excellence
Reviewed 4 weeks ago

The hotel must have been renovated not that long ago. The rooms are updated and nicely done. Good sizes, with the bathroom folded back behind the bedroom, and separate bath/toilet and sink. Very thoughtful design. The whole hotel feels fresh and clean. It’s also close to mall and a lot of stores and restaurant, as well as freeway. Only a few minutes to downtown Winston-Salem.

Stayed: October 2017, travelled on business
Thank realridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 203 reviews

Reviewed 5 weeks ago via mobile

Jennifer who runs the bistro every evening is amazing! She is gets our food and drinks out super fast while taking care of everything else all at the same time. Go visit her in the bistro she will take great care of you!

Stayed: October 2017, travelled on business
Thank Shikha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2017 via mobile

I was in town for the Wake Forest University Homecoming and was fortunate to select this Hotel! The rate was very reasonable! I checked in with ease and walked into one of the cleanest rooms I have ever stayed in! The decor was very attractive and felt fine walking barefoot on the wonderful carpet! The coffee center in the room was fully supplied with nice sized cups!
The staff was so very friendly and professional! Tevin booked my reservation and had a terrific phone manner! It was great getting to meet him on site as well!
Other staff that made my stay so special because of their comfortable way was
Kutashae, Faith, Teresa and Franklin! There were others on my floor in housekeeping too!
Thank you for making my stay the best! I will be back no doubt!

My best,
Beth Stout

Stayed: September 2017, travelled solo
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2017

One of the most friendly staffs of any hotel I have stayed at. Everyone was customer focused and friendly. Clean rooms and comfortable beds. We will definitely stay here the next time we are in the area.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Ray Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this reviewResponded 13 September 2017

Ray Z-

Than you for taking the time to tell us about your experience. It's great to hear you experience the service I know our staff can deliver. Our staff genuinely cares about the guest and their experience at the hotel. I will be sure to pass along your compliments at our next team huddle.

Thank you again for being our guest,

Summer Combs
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

Well cable was not working at all due to a storm, they do not have free continental breakfast, so i booked my room with breakfast included for extra payment and they couldn't access to my reservation so they say i was not getting breakfast after a while they did check and say it was with it included.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank va82016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
Price Range: R1 521 - R2 408 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott

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