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Embassy Suites by Hilton Wilmington Riverfront
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Reviews (51)
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Show reviews that mention
All reviewsrooftop barconvention centerthe cape fear rivermade to order omeletshotel is beautifulnice indoor poolbeautiful lobbyexcellent staythe rivergreat locationfront deskcomplimentary breakfastrooms are largethe staff was greatmini fridgestay there againwithin walking distance
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16 - 21 of 53 reviews
Reviewed 3 weeks ago

We tried to cancel our Friday night reservation earlier in the week, but were told both by the hotel and Priceline that we could not do that without penalty or having to pay for the unused night, so we said keep the reservation as is...we will stay all three nights.
We arrived around 4 and were told they did not have a room for us for Friday night. After maybe an hour wait talking to hotel staff and Priceline we were given a list of hotels that we could contact to try to get a room. On top of that, Priceline cancelled our next two nights...according to front desk staff. It was a miserable experience all the way around. I feel the Embassy should have done something to assure we had a room somewhere...and I will never use Priceline to book again. My niece was in Orlando and had the same experience with a hotel and Priceline. They made it right when she said she would post a review.
The good news...
We were able to find a great place to stay in Leland.

Room Tip: Go somewhere else...it is not in the downtown
Stayed: March 2018, travelled as a couple
Thank Oldcitygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Manager at Embassy Suites by Hilton Wilmington Riverfront, responded to this reviewResponded 2 weeks ago

Dear Oldcitygirl:

I apologize for the mix-up with your reservation. I was unable to research your reservation as there was no name on your trip advisor review. Many third party sites such as Priceline are non-changeable and non-refundable and there are penalties involved. I apologize for the inconvenience as I am sure you were quite disappointed in this outcome.

I hope you will afford us another opportunity to be of service should you return to Wilmington as I am confident that you will have an enjoyable stay at this beautiful hotel with awesome views and service.

With hospitality,

E. Dellinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Beautiful rooms, fantastic location to downtown (& safe walk!) Loved this place - would definitely stay there again. The beds & pillows were great and shower/bathrooms beyond expectations. Beautiful lobby and convenient parking to lobby.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank JudyDrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Manager at Embassy Suites by Hilton Wilmington Riverfront, responded to this reviewResponded 2 weeks ago

Dear JudyDrew:

AWESOME!! We are delighted that you had a FIVE STAR stay. We hope you will visit with us again when you return to Wilmington. We'll have an amazing view waiting for you!

Best regards,

E. Dellinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Awesome place to stay. Close to everything, walking distance easy to get to restaurants, bars.
Breakfast included and to die for. Staff very friendly , rooms are large and clean.
Halls can be as little noisy and walls are thin and u can hear everything, especially when other rooms bang doors closed.

Stayed: March 2018, travelled with family
1  Thank jheynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Manager at Embassy Suites by Hilton Wilmington Riverfront, responded to this reviewResponded 2 weeks ago

Dear jheynes:

We appreciate your business and thank you for taking time to review your stay. We are pleased you found our hotel, convenient to area attractions, loved the complimentary breakfast, and found our staff friendly and rooms, spacious and clean. We hope you will have the opportunity to visit with us again when you return to Wilmington.

With hospitality,

E. Dellinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stopped for on night while finishing a trip of well over one month on the road and we loved this place. Pros: new and fresh, good waterfront location for views (we looked out across the river to the USS North Carolina Battleship - very cool), make-to-order omelette breakfasts, nice rooftop bar, convenient walking to convention center, nice river walk paved path right outside the hotel, lots of space in the rooms, convenient in-house restaurant and indoor bar, and a nice indoor pool for families. Cons: we heard several of our neighbors through thin walls, water pressure was noticeably low, and relatively expensive parking (we did save a few dollars by parking ourselves in the adjoining pay lot.)
Despite these cons, overall we really enjoyed our stay here relative to so many other hotels at which we’ve stayed during the past month. It’s a good value, very clean and highly recommended.

Stayed: March 2018, travelled as a couple
Thank TravLeMonkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Manager at Embassy Suites by Hilton Wilmington Riverfront, responded to this reviewResponded 2 weeks ago

Dear TravLeMonkay:

Thank you for being our guest. We are delighted that your enjoyed your brief stay with us. We hope to have you visit with us again when you return to Wilmington. We'll have an amazing view waiting for you!

Sincerely,

E. Dellinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
1
Reviewed 4 weeks ago

I think this service is very good and excellent because I love walk to near to event from the hotel. Also, the hotel staff is very friendly, good, and nicely people too. The breakfast service is excellent.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DellE1992, Manager at Embassy Suites by Hilton Wilmington Riverfront, responded to this reviewResponded 2 weeks ago

Thank you for taking time to review your recent stay. We are delighted you found the services excellent and our staff friendly.

We hope to have the opportunity to be of service to you again should you return to the area.

Warmest Regards,

E. Dellinger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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