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Reviews (1 978)
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Reviewed 3 weeks ago

It was our first time travelling away as a family with 2 kids aged 4 and 5. We were a bit anxious at the start but as soon as we got to the hotel everything was brilliant. the food and drink was exceptional and service was brilliant. Room was a good size with excellent bathroom facilities the beds are a bit hard. the water park was brilliant with plenty of lifeguards watching all aspects of it felt very safe with kids. What made the trip for the kids was the kids club {animation} it was great for the kids everyone in it was brilliant but a special mention for OMAR as the kids would wake up every morning asking could they go see him he was brilliant with all the kids not just our own and was always smiling and in good mood. We are only home 2 weeks and are going to book our trip for next year.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank markellis4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, General Manager at Rosamar Garden Resort, responded to this reviewResponded 2 weeks ago

Dear Markellis4,

Thank you for your comment and for taking the time to describe your stay at our hotel. We are always happy to hear that our guests’ needs were met to the greatest extent possible.

Thank you for counting on Rosamar Hotels, and we hope to see you again soon.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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Reviewed 3 weeks ago

Just returned from Rosamar Garden Resort, what a lovely stay we had, food was amazing, drinks also good, entertainment also was fab, good hotel for families and I would deffo return here :)

Rooms are on the small side but very clean and modern, beach and bars and shops literally 2 minutes away.

The only negative I would say is the Bar tender Maria S, very rude, made me feel uncomfortable and always served others before me!

Other than that Fab holiday and great hotel

Room Tip: Over looking the pool
  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank emmamorris12018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, General Manager at Rosamar Garden Resort, responded to this reviewResponded 2 weeks ago

Dear Emma,

We would like to thank you for taking the time to share your experience with us. We are grateful for your honest opinion, and we will be sure to take it into account in our efforts to continue improving our hotel.

Thank you for counting on us, we would love to be able to welcome you again in the future.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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Reviewed 3 weeks ago

hotel very central so can go for a nice stroll at night/day and everything is within 5-10 minutes. hotel fab for kids. lifeguards amazing. staff helpful. good choice for all inclusive. slides amazing. rooms, food and entertainment are standard. entertainment at night can be hit and miss. sound system didnt work and kept going really loud this needs sorting out asap as it scared all the kids. we had an absolute ball and would recommend it but unfortunately i have stayed in better 4* hotels it didnt have the wow factor so we probably wouldn't return.but we have a ball and my daughter who is 3 loved it.

Stayed: May 2018
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, General Manager at Rosamar Garden Resort, responded to this reviewResponded 2 weeks ago

Dear Jennifer,

We are grateful to you for your comments on our hotel. Our team works to offer a pleasant stay to all our guests, and by expressing your opinion you help us to do so.

Thank you for trusting us. We hope we can welcome you again at some point.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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Reviewed 3 weeks ago

We stayed in this hotel, June 2018. The rooms are small and narrow. Doors and walls sound through the noise. Lifts, restorant and pool area often overcrowded (I think it's not normal to wait 10 min for the lift). Room service is good and rooms are clean. Reception staf is a helpful and pool bar staff also.
I've stayed in hundreds of hotels in my life, but never had to stay in the line of breakfast for 15 minutes to get inside the area and to get eat. The breakfast is the same every morning.For children, there are many activities in the hotel and pool areas. Most of the visitors are families with children. The beach, the promenade and restorants are 500 m for the walk. Shopping street is nearby. Definitely not a 4 star hotel more like a 3 star.
If you are a family with children - this is maybe a good choice,if you are a couple or solo travel - you must find another quiet hotel.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank karm0v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, General Manager at Rosamar Garden Resort, responded to this reviewResponded 2 weeks ago

Dear Karm,

Thank you for taking the time to write a comment on our hotel. We are deeply sorry that your stay at Rosamar Hotels was not entirely positive. We will take note of what you disliked, look over your experience, and do our best to avoid occasional situations like you experienced from ever happening again.

At Rosamar Hotel, our main goal is to offer maximum comfort and well-being to our guests.

We would very much enjoy seeing you again.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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Reviewed 3 weeks ago

Last year we went on our 1st family to Benalmaidena the hotel, food, entertainment and amenities for kids was amazing. We were hoping the Rosamar Resort would be similar have to say it certainly lived up to our high expectations. The resort is fantastic for families....huge water slides, 3 outdoor pools, 1 indoor pool, dinosaur river boats, pirate ship, play ground and not forgetting the kids club which was a big hit our our kiddies. My only negative comment on the pool area would be the lifeguards sat down alot when the slides were not in use, they need to patrol the pools constantly to help prevent accidents.The hotel staff were accommodating and so friendly especially Omar & Marta who were in the kids club and entertained the kids in the evening. My husband & I were able to relax knowing our children were well looked after. The food in the restaurant was lovely good variety for adults however the selection for children wasn't great. I would of liked to of seen some fresh vegetables and healthy cereals available for kids. The rooms were small if your going as a family I would suggest booking one of the apartments early. Overall it's a fantastic destination for families!!

Room Tip: Rooms on the pool side are quieter
  • Stayed: June 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Angelwings18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosamarHotels, General Manager at Rosamar Garden Resort, responded to this reviewResponded 2 weeks ago

Dear Angel,

We want to thank you for your comments, and for having chosen our hotel for your stay. We are proud to hear that you enjoyed your time with us, since our job is to satisfy the needs of our guests to the greatest extent possible. That is why we value opinions like yours, which are a great source of satisfaction for us.

We hope to see you again at some point. Thank you for counting on us.

Sincerely,
Montse Vilella
Director of Rosamar Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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