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Reviews (1 341)
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18 - 23 of 1 341 reviews
Reviewed 3 weeks ago

We were greeted with cheerful smiles and warm cookies as we came in the door. Rooms were clean well kept. Breakfast was awesome. The chef was so friendly and helpful. Erica was so attentive and gave us great suggestions of things to do around town.Ecey and Sabina also eager to help me navigate the town. Because of my experience and excellent customer service I will be coming back to this hotel when I return to Raleigh in August.

  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Marianne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 3 weeks ago

Marianne, thank you for the terrific review and for taking the time to let us know your stay at DoubleTree by Hilton Raleigh-Brownstone-University was enjoyable. We are thrilled to know we met your expectations. We have shared your feedback with our staff, especially with Erica, Ecey, and Sabina and commended them for doing such a wonderful job. We look forward to your visit!

Bill Winn
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The room was clean and tidy. The bathroom is small but fine. The AC was a bit loud, but it cooled the room fine. The location for dealings with NC State was ideal. This was our second stay, and we will most likely stay here again.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Asheville2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 3 weeks ago

Thank you for returning to DoubleTree by Hilton Raleigh-Brownstone-University. We appreciate you confirming that we provided you with another outstanding stay. We are dedicated to providing clean, comfortable accommodations and excellent service, and it means a lot that you choose to stay with us over other hotels in the area. We hope to see you again soon!

Bill Winn
General Manager

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Reviewed 3 weeks ago

Proximity to NC State was great! However, rooms had an unusual odor that triggered my allergies. Not sure if it was smoke/mold/mildew. HVAC and water pipes should be cleaned/flushed more frequently.
Staff was phenomenal.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank dlagal52223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 3 weeks ago

Thank you for staying with us and reviewing your experience. We appreciate your comments, as they help direct us to areas needing improvement. We are glad that you loved our location and our staff. We are glad you were our guest, and we are happy you left the hotel with a good impression overall. We look forward to accommodating you on a future visit.

Bill Winn
General Manager

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A TripAdvisor Member
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Reviewed 3 weeks ago

The customer service at this hotel was impeccable. Everyone was extremely accommodating. I would stay here again. The food from the restaurant was also very good. Not like other hotel restaurants where the food is packaged and heated in a microwave.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful comments about DoubleTree by Hilton Raleigh-Brownstone-University. The Harvest Bistro Lounge is a favorite of our guests, and we are happy you enjoyed your meals here too. Also, we are happy you enjoyed your stay and even delighted to know that the reason was the efficient service provided by our team. Thanks again for taking the time to recognize them and to share your experience at our hotel. We hope you will visit with us again the next time your travels bring you to Raleigh.

Bill Winn
General Manager

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Reviewed 3 weeks ago via mobile

We stayed at this hotel last year and this years experience was much better. Our room was ready, clean and the furniture was in good condition. Breakfast was great. The only issues were there were very small ants in the room and the air conditioning unit is old. The unit was cooling but the room was still very humid.

Stayed: June 2018, travelled as a couple
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, General Manager at DoubleTree by Hilton Hotel Raleigh - Brownstone - University, responded to this reviewResponded 3 weeks ago

Michelle, thank you for returning to the DoubleTree by Hilton Raleigh-Brownstone-University. We are delighted you had a good stay and that you enjoyed our breakfast offerings. Having said that, I am sorry for the issues you had with the HVAC unit and with the cleanliness of your room. Your feedback will be shared with the respective teams so that they can have a quick review of your suit. We hope to have the pleasure of hosting you back soon.

Bill Winn
General Manager

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