We took a business guest out tonight and went to Jekyll and Hyde. The experienced waitress was training a very new waiter. We ordered drinks and an appetizer when they initially came around. Although it was obvious that we had not looked at the menu, they came and asked to order 2 times. The third time, we did order even though our appetizer had not been delivered. About 10 minutes later, the appetizer came to the table and before we could even take our first bite, our meals came to the table. We noted that we were not ready for them but they just said - well we were quick tonight - haha. Later, the waitress apologized but did not offer to take them back or reheat or comp. So we ate our dinners cold. Neither the newbie waiter nor waitress refilled our waters or checked on us after. I had to ask twice for my salad dressing the second time flagging her down as she hurried past our table.
If this is the kind of service to expect - we will not go back, especially if we have business guest.
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