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All reviewsfront deskking bedsmall kitchenettefollowing morningpull out sofaroom assignmentsitting areamini kitchenroom was cleanwould stay here againrestaurants and shoppingfast foodnice propertyroad tripan updatebeer and winedavidson college
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Reviewed 17 December 2017

I regularly stay at this Holiday Inn Express and always have good experiences.

This time the stay itself was good but I do want to make a remark about the attention and service at the front desk. I arrived around 7.30 PM after a very long day and was expecting to be able to go to my room quickly. That actually happend but the room was apparently occupied. I think this should not happen especially to a Spire member. It was solved but the attitude of the employee at the front desk was not really service minded.

Rest of the stay was good and no remarks. I will be back hopefully in 2018.

  • Stayed: December 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank AvdV80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2017

Visited Huntersville to attend a wedding. Front desk clerk was friendly and helpful. Room on the first floor, excellent location. Room and bathroom were clean and in good condition. Bathroom was well stocked. Bed was comfortable. Wedding was a few miles away at a country club, making the location perfect. Breakfast was good and had a large number of choices. Excellent find.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank keepemflyin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2017

Arrived early @ 4:00 PM traveling on our way home from Florida. This was our first visit to this Holiday Inn.

Front desk was empty and waited for about 5 mins for someone to come out from the back.

Asked for a quiet room as we were going to retire early that night.

We were assigned to room 200 which was a nice large suite (all rooms in this in are the same king bed suites). Decor is a little old and could use an update but very adequate although somewhat unusual layout. The counter in the mini kitchen was not wiped down and sticky as if there was jam on it. Bath area was well stocked and clean.

We retired early (9:00) and soon found out we were next to the guest laundry area and there was a steady stream of people doing laundry that night. The washing machine thumping and dryer squeal was far from restful.

We advised the desk the following morning and they apologized and said that was unusual. Why would we be put next to the laundry at an time when we asked for a quiet room and were there very early so the rooms were certainly not full or assigned yet?!?!

We may stay here in the future as it is very convenient for us but we cannot say for sure at this time.

Room Tip: Watch Room Assignment - Check Out The Location On Arrival
  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank TangoForFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this reviewResponded 22 November 2017

Thank you for choosing to stay with us recently on your way home from Florida. Please accept our apologies for your less than stellar visit. Your concerns have been reviewed by our management team and shared with appropriate department heads to address with their staff as it seems a couple of different departments failed in exceeding your expectations. The hotel was totally renovated in 2010 is is currently in the planning stages of our next renovation beginning in 2018.
While it is unusual for the laundry facility to be in such constant use clearly another location would have been optimal and with the kitchen area not serviced up to standard we should have moved you to another room immediately.
Again thank you for your feedback. We appreciate your business and your valuable feedback.
Debra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

We stayed in a suite which provided a sitting area and thus a bit more room.

Front desk staff was friendly and helpful.

The room was clean enough but was beginning to show it’s age.

Perhaps, I am being a bit picky but the toilet seat was not secured properly and thus shifted when one sat down. Also the quality of the toilet paper was very poor. A little thought would have prevented an issue with opening the fridge door. Had it opened from right to left, then getting into it would have been much simpler.

However, these minor inconveniences would not preclude me from returning.

Stayed: October 2017, travelled with family
Thank Mac S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this reviewResponded 24 October 2017

We're so glad you chose to stay with us recently and thank you for reviewing your visit. Details are very important to us and have a big impact on our guests. We're grateful you've taken the time to bring these to our attention.
We are happy to report that we are currently in the planning stages of our next renovation and look forward to providing our guests with a new and exciting stay experience when visiting with us.
Thank you for your business and your review. We couldn't succeed without both!
Debra

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Reviewed 6 September 2017

We were in town for a wedding, having traveled 10 hours to arrive. Upon arrival at 10:30PM, the front desk clerk was a very friendly, helpful gentleman. We unloaded and arrived in our room and to our surprise we had a nice kitchen area, large bathroom and they layout was perfect as we were traveling with out son. We had a good night's sleep and decided to travel to Charlotte to explore. After breakfast, which had an array of options, the nice lady at the front desk assisted with me directions, printing them out for me. We stayed for two evenings and enjoyed our time there. Would highly recommend!

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank kbpsmr2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiexbirkdale, Director of Sales at Holiday Inn Express Hotel & Suites Huntersville-Birkdale, responded to this reviewResponded 7 September 2017

We're so glad you enjoyed your visit and chose to stay with us while visiting Charlotte. How nice of you to recommend our hotel! We thank you for your compliments to our great staff and will share your feedback with our team.
Again, on behalf of our staff 'thank you' and we look forward to your next visit to Charlotte!
Debra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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