My husband and I dine out frequently. We had enjoyed a previous dinner at Rizzo's and looked forward to a similar experience. We made 7:30 pm Saturday night reservations.
We were seated at a small table in the front and ordered a bottle of wine, followed by appetizers. We were enjoying our evening, except that the hurried staff was sweeping up around the 3 tables of patrons who were also at various stages of their meals. At 8:10 we were told that the kitchen would be closing at 8:30 so we placed our order -- we were still enjoying our appetizers.
Our main courses arrived quickly but as we were still working on our appetizers the server placed our entrees on an empty table nearby and left them sitting there rather than returning them to the warmer in the kitchen. Naturally, when we were ready for our main courses, they were very cold.
While we were eating our cold meals, the servers were spraying cleansers on adjacent tables. We were offered to-go boxes, but no dessert of coffee. We expected that we wouldn't be offered coffee since we watched the staff dump it shortly after 8 pm, while there were still at least 8 diners.
Another group of 4 patrons arrived at 8:15 for coffee and dessert. They were treated very rudely by the staff. Since all but one cup of regular coffee had been dumped, they drank water with their dessert. No one even considered making a fresh pot!
Apparently, when the kitchen closes at 8:30, the staff gets to leave, so they rush paying customers through their meals.
We will not return to Rizzo's.
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