If you are considering booking this cabin BEWARE! Make sure it has WATER!!! The cabin itself is very nice which is why I booked it months in advance, and called and spoke to the GSMR staff at the time of booking to ensure all was well before my son and I made the drive from Florida. I let them know I am single mom with a child and this is a big deal for me to head up to a cabin in the mountain so I wanted to be prepared and make sure everything was good. I also called the day before (Wednesday) since we were heading out that night to cut the trip up since it's such a long drive and we wanted to get to the cabin as early as possible thursday to enjoy the evening. When I called Wednesday they said everything is great, come on up. So we get there at around 4:30 Thursday, unpacked getting settled, shooting pool, and realize there is no running water...my cell phone doesnt work but the representative Kathy called the landline to the cabin to check on me, at which point I tell her there is no water. She sends maintenance out there, they have multiple theories about what it could be...it's starting to get dark, all of our evening plans are shot now...and I am in an unfamiliar place with just my son in dark unlit mountain terrain..there is no other accommodations anywhere in town, the whole city is booked..so I am panicking.. the maintenance men say they dont think they can get it fixed, they are telling me several different stories...eventually we are hungry, its dark, im stressed to the max because i have no idea where we are going to go, my son is frustrated and hungry..they find one cabin that we can sleep in for one night but thats it...our whole thursday evening of smores, games, hot tub is ruined and wasted! The maintenance man was kind enough to lead us to the other cabin since it was dark! I felt badly for him as he had a family too, but he stuck with us...so we slept in that other small basic cabin the one night, at least we can take a shower and flush the toilet...that was nice! Then Friday we had to pack everything up again and do our planned activities with everything in the car! Kathy calls me Friday and says they dont think they can get the Twin Oaks cabin fixed and they have no other place for me and my son to go....really?? So basically I was stranded there on my own with no place to go...I pulled myself together and found a place with wifi, mind you my cell phone doesnt work up here, and tried to find a place we could stay. I ended up driving up to the Sleep Inn and talked to the manager, they actually had a cancellation and put us in that room, thank God!!! So we spent the rest of our trip in a hotel. But basically the Great Smoky Mountain Rental company refunded my money and left me and my son on our own. I was in shock, totally! She tried to make light of it like 'Well now you have a story to tell" Really?!?! No now you have a lesson learned, and need to check the well and pump and water levels before someone drives a day and a half with a car full of groceries for a cabin stay!!! They were fully aware I was a woman traveling alone with a child and I kept calling to make sure all was ok....and this happened. Their response was a little cold too. They kept saying it was out of their control, "this is mountain life for ya", "you can use the water from the hot tub to flush the toilet"! What! I am not at a KOA campground, this is a top of the line $200+ a night cabin! They gave me several different reasons/excuses, so I really dont know what the truth was, was it a spring that dried up, was it a bad pump, I will never know however they need to take serious measures when this is a known issue in that area before a single mom and a child come to stay in their cabin, anyone for that matter. This really ruined the 'experience' i was looking to have with my son...it still makes me so upset considering all the time and money I put into this and they refunded me the cost of the cabin, but you can't refund the time, the loss of the experience, the stress of being up there and not having any place to stay, packing and unpacking, groceries going bad...it was just ridiculous. My son and I tried our best to enjoy the trip despite losing the cabin but our disappointment was a huge hurdle to overcome. We just chose to not speak of the cabin once we got the hotel, and just move forward and enjoy the other activities...the Sleep Inn was actually nice and I do thank God that was an answer to prayer, but it wasnt the same as the cabin experience I had so hoped for.
Mostly impressed as to how helpful and friendly the staff was. The cabin had everything you needed, the view was beautiful and so peaceful. We especially enjoyed the hot tub and the looking at the stars at night. We will definitely be back and no more motel rooms for us.
Cabin lovely but roads and driveway horrible. View was on the rear of cabin,but porch was on the front....sad!